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Operations Manager

Langston Security & Integration
Peoria, AZ
Langston Security & Integration is looking for a dynamic Operations Manager to help take the growing company to the next level. This role focuses on making meaningful connections, motivating and inspiring people, and driving results through teamwork. Success requires an engaging communication style, strong leadership, and the ability to influence others by enrolling their buy-in. We need someone who thrives in a fast-paced environment, adapts quickly to change, and uses a collaborative, “selling” approach to lead. If you’re a confident team builder and organizational developer who loves bringing people and processes together to achieve ambitious goals, we want to hear from you! Compensation: • Salary Range - $90,000 - $105,000 • Annual Management Bonus incentives • Medical, Dental, Life, and Voluntary Accidental Insurance plans • Matching 401(k) plan – 100% matched up to 4% • 125 Health Plan – adds more to your pocketbook • Paid Time Off • Arizona Sick Pay benefits • Team Building and Celebrations throughout the year • Fringe benefits may be offered depending on the position • Verizon Wireless discounts are offered • Employee discounts offered • Employee recognition program (voted by peers) with bonus incentives Responsibilities: Operations Management & Process Improvement • Develop, implement, and optimize operational processes to increase efficiency and quality. • Monitor day-to-day business operational progress and resource allocation, ensuring deadlines are met. • Collaborate with Project Managers, Sales Manager, Accounting Manager, and Client Support Manager to address operational challenges and identify areas for improvement. Team Leadership & Coordination • Oversee field teams, technicians, and warehouse team, ensuring alignment with company goals. • Oversee Project Managers and Client Support Manager, ensuring alignment with company goals. • Conduct regular team meetings to communicate objectives, provide updates, and ensure accountability. • Assist in hiring, training, and developing employees to build a high-performing team. • Conduct regular performance reviews and one-on-one development meetings with direct reports. • Certify training on direct report training plans and documents training communication forms within the Company’s standard operating processes. • Build strong relationships with the team by inspiring, motivating others, and engaging their commitment. • Be able to involve others in the decision-making process. Be cooperative, collaborative, and assume responsibility for risk. • Have a sense of urgency. Budget & Resource Management • Work with the COO to manage budgets, reduce costs, and improve profitability. • Ensure optimal use of resources and monitor project budgets to prevent overruns. • Manage equipment, materials, and inventory to support operational needs. • Collaborate effectively with the Sales Department to ensure efficiency with bids and estimates. Customer Satisfaction & Quality Control • Ensure projects meet client expectations in terms of timelines, quality, and service delivery. • Address client concerns promptly to maintain satisfaction and build long-term relationships. • Implement quality control measures to ensure compliance with company standards and client requirements. • Ensure value chain processes are implemented and driven by the team within the Operations Department – clarify and verify the receiving and supplying of information. Safety & Compliance • Monitor compliance with industry regulations, safety protocols, and internal policies. • Conduct safety audits and enforce corrective actions to minimize risks. • Promote a culture of safety and ensure all employees adhere to OSHA standards. • Participate as a Safety Committee advocate and meet with the committee on a quarterly basis. Reporting & Documentation • Prepare operational reports for the executive officers, highlighting performance, issues, and solutions, and submit weekly reports as directed. • Maintain accurate records of operational activities, budgets, and key metrics. • Implement tools and systems to track day-to-day business operation progress and staff performance. • Assist with reporting updates of alarm monitoring accounts, cloud memberships, and service agreements, and assist the Client regarding escalated inquiries. • Ensure proper protocols are followed for Client account cancellation requests and report to upper management regarding Client requests to cancel accounts. Qualifications: • Experience: 5+ years of experience in operations, project management, or a similar role, preferably in the security or construction industry. • Technical Skills: Familiarity with low-voltage security systems, such as CCTV, access control, and alarm systems. Proven experience installing and servicing CCTV, access control, alarm, and audio-visual systems. • Software Proficiency: Experience with project management tools, Microsoft Office Suite, timekeeping software, and CRM software. • Education: Bachelor’s degree in business administration, Operations Management, or related field (or equivalent experience). • Strong leadership and team coordination skills. • Excellent communication and organizational abilities. • Proficiency in using Microsoft Office Suite, Electronic timekeeping records, and relevant security system software. • Ability to work in various environmental conditions and temperatures. • High level of adaptability and willingness to learn new systems and processes. • Strong documentation skills and attention to detail. • Commitment to maintaining company confidentiality and standards. • Memorize and uphold the company’s vision, mission, and values. • Comply with all safety standards, laws, and regulations at all times. • Initiative to communicate effectively with management. • Flexible to handle other assigned duties as needed. Skills, Qualifications, & Working Conditions • Must be able to pass a background and driver’s license (MVR) check. • Must be able to pass a drug test according to company policy, laws, and regulations. • Must possess a valid Arizona driver's license. • Ability to read, write, and speak English proficiently. • Professional in appearance and presentation. • Ability to be an effective team member through strong productivity skills, while assisting team members. • May be required to work long hours without advance notice, and must be able to work a flexible schedule. • Exceptional organizational skills. • Maintain the Company property in good working order. • Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. • Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Will be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective equipment and devices, and/or awareness of personal safety and safety of others. • Must be able to maintain visual acuity and alertness for long periods of time, including long periods of driving a motor vehicle. • Must be able to work in the field and in the office. About Company: Langston Security & Integration began its conception in January 2008. We are family-owned and operating at a mid-size level of business with a lean team that is efficient and known by name. Not a number. Our offices are in Peoria, Arizona. We furnish and install high-quality low-voltage security systems and audio-visual systems for commercial properties. We provide timely and efficient support while building long-lasting relationships. We have a niche in the luxury multi-family sector and multi-site businesses operating in Arizona and throughout the United States. We are focused on creating a better quality of life while making a positive impact on the communities we serve. Creating raving fans and a culture of safety is our number one priority. We are growing and are looking for exceptionally skilled and talented people who share in our vision, mission, and goals to help us take it to the next level by adding massive value to the people we serve.
Posted 2025-09-26

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