Customer Service Representative

Job Description

Job Description

Welcome to American Family Insurance, where your passion for helping others can truly flourish. As a Customer Service Representative based in our Tucson/ Vail, Arizona office, you'll be a pivotal member of our friendly and dedicated team, providing excellent customer support to our valued clients. Embrace the opportunity to work in a collaborative environment that celebrates positivity and growth, as you engage with policyholders, guiding them through their inquiries and providing exceptional service every step of the way. This on-site role offers you the chance to build meaningful relationships by addressing customer needs in person, demonstrating our unwavering commitment to personalized and attentive care. If you're driven by a desire to make a positive impact and be a central figure in a supportive work culture, then American Family Insurance is excited to welcome you to our family. Apply today and be part of a team that values your contributions and nurtures your career development.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Disability Insurance

Hands on Training

Retirement Plan

Customer Support: Provide exceptional service to policyholders by addressing their inquiries and resolving issues in a timely manner.

Claims Assistance: Guide customers through the claim process, ensuring they understand the necessary steps and assisting with documentation as required.

Policy Updates: Handle requests for policy modifications, renewals, and cancellations with accuracy and efficiency.

Data Management: Maintain accurate and up-to-date customer records within the company's database.

Problem Solving: Investigate and resolve customer complaints, addressing their concerns effectively and striving for a satisfactory resolution.

Team Collaboration: Work closely with colleagues to ensure a seamless customer experience and maintain a supportive workplace environment.

Insurance License: Must hold, or be willing to obtain, an active Property & Casualty Insurance License (or Personal Lines License) prior to hire.

Education: High school diploma or equivalent is required.

Experience: Prior customer service experience is advantageous.

Communication Skills: Strong verbal communication skills with a positive and friendly demeanor.

Problem-Solving: Ability to resolve customer inquiries efficiently and effectively.

Organizational Skills: Must possess excellent organizational skills and the ability to multitask.

Adaptability: Comfort with learning new processes and systems.

Availability: Willingness to work on-site in Tucson, Arizona without the option for remote work.

Team-Oriented: Strong collaborative skills to work productively within a team.