General Service Technicians

As with all members of the Gemba Automotive Team, alignment with Our Purpose and Values is an essential prerequisite.

This defines why we are in business, how we go about our daily business, and what it is that we do. We are dedicated to surrounding ourselves with a full team of great people who see what we see, believe what we believe, and proudly embody our values.

Role Objectives:

A General Service Technician at Gemba Automotive plays a key role in ensuring vehicle safety, reliability, and customer satisfaction. This position focuses on routine maintenance, supporting shop operations, and developing technical skills to grow in the automotive repair industry. Success in this role is driven by attention to detail, a willingness to learn, and a commitment to teamwork.

Key Responsibilities:

Perform Routine Maintenance

• Carry out basic maintenance services, such as oil changes, tire rotations, fluid checks, and filter replacements.
• Follow manufacturer guidelines and shop standards to ensure services are completed correctly and efficiently.

Conduct Vehicle Inspections

• Perform thorough vehicle inspections using the Digital Vehicle Inspection (DVI) process to identify potential issues or maintenance needs.
• Document findings accurately and communicate recommendations to service advisors for customer review.

Parts Replacement

• Replace vehicle components, including brakes, tires, batteries, and other basic parts, with precision and care.
• Ensure replaced parts meet quality standards and are installed correctly.

Documentation

• Record all services performed clearly and accurately in repair orders, including time spent and parts used.
• Document recommendations for future repairs or maintenance based on inspection results.

Workplace Maintenance

• Care for tools and shop equipment by performing regular cleaning and maintenance to ensure they remain in good working order.
• Keep workspaces and the shop clean, organized, and safe for all team members.

Collaboration and Learning

• Work alongside journeyman technicians and the shop foreman to assist with more complex repairs and gain hands-on experience.
• Actively participate in mentorship opportunities and on-the-job training to build technical knowledge and skills.

Continuing Education

• Commit to professional development by pursuing certifications such as ASE and staying up to date with industry trends and standards.

Key Deliverables - Expected Outcomes:

Success Metrics

• Service Accuracy: Complete routine maintenance and parts replacement tasks with minimal errors, ensuring customer vehicles are serviced properly.
• Inspection Quality: Perform thorough inspections and accurately document findings, helping customers make informed decisions about their vehicles.
• Workplace Standards: Maintain a clean and organized workspace and contribute to the overall cleanliness and safety of the shop.
• Collaboration and Growth: Demonstrate progress in technical skills and knowledge through active participation in training and mentorship.
• Customer Satisfaction: Support team efforts to maintain high levels of customer satisfaction, measured by positive feedback and reviews.

A General Service Technician at Gemba Automotive is a vital part of our team, helping to deliver quality service while developing the skills to advance in the automotive repair field.