Technical Analyst

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.

Position: Technical Analyst

Location: Phoenix, AZ 85027

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Job Description:

• The Technical Analyst understands the business/project needs & works with Business Analyst to validate the business requirements and determine the system requirements.
• The Technical Analyst collaborates with the design teams to determine application, database, & other system impacts based on the requirements.
• The Technical Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.
• Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.
• Engages and participates in projects/applications requirement sessions in order to ensure proper technical requirements are clearly documented, testable, and managed.
• May works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.
• Communicates technical and business aspects of work efforts between team members.
• Determines impact on existing applications & databases based on requirements.
• Understands applications and systems and provides development input to architects/engineers during the analysis phase.
• Provides project manager with time and resource estimates for technical requirements.
• Works with technical team to ensure all requirements are addressed in solution design.
• Coordinates with QA for testing new features and bug fixes to verify results are as expected.
• Works directly with Development and QA teams to complete application implementations with minimal impact to customers.
• Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications
• Participates in peer review of solution design documentation.
• Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet client requirements.
• Develops measurements and reports on key service-level metrics.
• Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology)
• Depicts the enterprise information conceptually, logically and physically.
• Identifies architectural implications of the business requirements

Typical Training / Experience

• Typically requires BS/BA or Associates degree in related discipline. Certification may be required in some areas;
• Generally 0-2 years of experience in related field OR MS/MA/MBA or law degree and generally 0-1 year of experience in related field Dept/Org Scope & Impact
• Entry level professional contributor on a project or specialty work team; Work is similar to that performed by senior-level employees in support/paraprofessional roles without degrees/certification to gain practical exposure to application of theories/principles of specialized area; Work is of limited scope, typically on smaller, less complex projects/ assignments or providing support for larger projects/ assignments that have department and area impactPerforms basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols.
• Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data Problem Complexity
• Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols.
• Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data Autonomy -
• Nature of work requires general supervision; exercises judgment; may be paired with a mentor; Work typically involves regular process checks or review of output by a coworker and/or supervisor Knowledge - grasp of professional principles and skills.
• Knows and effectively uses fundamental concepts, practices, and procedures of particular area of specialization Influence/People Leadership - May provide general guidance/direction to or train junior level support personnel

Requirements:

• self reliant & goal-oriented
• proficient in procedures
• technology adept ( strong computer skills )
• professionally developed / strong business acumen
• effective team collaborator

TekWissen Group is an equal opportunity employer supporting workforce diversity.