Customer Care Voice Associate

1 year experience (WAH) remote customer service 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications Minimum High school diploma or GED. Spanish Bilingual To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. Failure to return equipment may result in collection actions and/or other consequences. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. A typical day will likely involve fielding between 75 to 100 calls. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Attention to detail, accuracy, and accountability for your work product. Designated quiet area to complete calls while working from home Management monitors all technical issues and agent downtime.