Facilities Coordinator

Job Description

Job Description

Job Summary

We are seeking a highly organized and customer-focused Customer Facilities Coordinator to join our team. This role is responsible for managing all aspects of designated customer accounts, ensuring that work orders are completed on time and contractual obligations are met. As the primary point of contact for assigned customers, you will handle daily communications, provide status updates, resolve escalations, and manage billing, AP, and service provider issues. This position requires strong multitasking skills, excellent communication, and the ability to work in a fast-paced environment.

Essential Duties and Responsibilities

• Serve as the main point of contact for designated National/Supplier Management Accounts.
• Conduct telephonic and electronic follow-up on open work orders to ensure timely completion.
• Provide updates to customers regarding ongoing work, handling escalations as needed.
• Perform administrative support including scheduling, vendor management, reporting, purchase order coordination, and file maintenance.
• Coordinate with subcontractors, vendors, and internal departments to ensure seamless service delivery.
• Respond to facility maintenance and repair requests, including HVAC, electrical, plumbing, IT equipment, and security components.
• Prepare and maintain accurate reports, records, and documentation.
• Participate in budget and forecasting activities, identifying cost-reduction opportunities.
• Conduct daily/weekly reporting on open work orders for supervisor review.
• Attend weekly staff meetings and safety training sessions.
• Maintain effective communication with employees, management, contractors, and customers.
• Ensure compliance with safety guidelines and company policies.

Qualifications

• Associates Degree or equivalent experience required.
• Minimum 2 years' experience in facilities maintenance, property management, or customer service (5-10 years preferred).
• Experience managing service delivery for trades labor (Electrical, HVAC, Plumbing, Roofing) preferred.
• Bilingual (English/Spanish) strongly preferred.
• Proficiency in Microsoft Windows applications, especially Excel and Word.
• Ability to type a minimum of 50 WPM with strong writing skills.
• Professional, friendly, and customer service-oriented demeanor.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize, work under pressure, and make sound decisions with limited input.
• Excellent verbal and written communication skills across all levels of staff and management.
• Punctual, reliable, and committed to high work ethic and performance.

Pay Details: $20.00 to $23.00 per hour

Search managed by: Megan Clark

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.