Bilingual Customer Service Role

Job Description

Job Description

Position: Customer Service Representative Location: Phoenix, AZ 85004 Start Date: September 16 Employment Type: Temp-to-Hire Pay Rate: $19/hour Schedule Options:

• Monday–Friday, 6:30 AM–3:00 PM (7:30 AM–4:00 PM outside of daylight savings)
• Monday–Friday, 8:30 AM–5:00 PM (9:30 AM–6:00 PM outside of daylight savings) Work Arrangement:
• Onsite for at least 120 days post-training
• Hybrid eligibility after assessment (3 days remote, 2 days in office) Interview Process:
• Interviews scheduled between August 21 and September 4

Job Summary

As a Customer Service Representative, you will serve as the first point of contact for customers in a fast-paced, high-volume call center. You’ll manage inbound and outbound calls, resolve inquiries and complaints, and ensure a positive customer experience through empathy, professionalism, and efficiency.

Key Responsibilities

• Handle high volumes of inbound and outbound calls with professionalism
• Assist customers with registration, login issues, and navigating digital portals
• Resolve complaints and provide accurate service/product information
• Document customer interactions using CRM systems
• Collaborate with internal departments to resolve complex issues
• Process forms, applications, and service requests
• Support reporting and process improvement initiatives

Qualifications

• High school diploma or GED required; Associate degree preferred
• 1–2 years of customer service or call center experience preferred
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel); familiarity with Salesforce or similar CRM tools is a plus
• Ability to multitask and manage time effectively

Preferred Experience

• Background in healthcare or pharmacy services
• Experience with benefit investigations, prior authorizations, or technical support
• Bilingual fluency (e.g., Spanish-English)
• Ability to handle sensitive customer interactions with empathy and discretion

Interested candidates should apply TODAY!

Pay Details: $19.00 per hour

Search managed by: Jessica Starr

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.