Operations Coverage Specialist

Job Description

Job Description

Description:

Role Summary

This role provides flexible, cross-functional support across Fulfillment, Warehouse, and Planning functions to ensure uninterrupted operations during employee absences or workload surges. The position is designed to maintain service levels, eliminate disruption, and prevent workload imbalance by deploying a highly adaptable, fully cross-trained resource.

Key Responsibilities

• Provide coverage for Sales Order Entry, Receiving, Shipping, and Production Kitting
• Enter and validate Sales Orders in Acumatica with accuracy
• Process PO receipts and maintain inventory accuracy
• Execute daily shipping activities, documentation, and carrier coordination
• Prepare and verify production kits for contract manufacturing (CM)
• Follow and uphold SOPs across all functional areas
• Transition between roles quickly based on operational needs
• Support workload balancing during peak periods

Daily Reality

This role operates across multiple functions within a single day, adapting to priorities such as order entry, receiving, shipping deadlines, and production support.

Required Experience

• 3–7+ years in operations, warehouse, fulfillment, or planning roles
• ERP experience (Acumatica preferred)
• Proven ability to work across multiple operational functions

Key Skills

• High adaptability and fast learning capability
• Strong attention to detail and accuracy
• Ability to manage shifting priorities
• Team-oriented mindset with strong ownership

Success Metrics

• No disruption during employee absences
• Maintained on-time shipping and order processing
• High transaction accuracy across all functions
• Reduced team overload and overtime

Strategic Impact

This role ensures operational continuity, improves team stability, and supports scalable growth without increasing fixed headcount.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Required Experience

• 3–7+ years in operations, warehouse, fulfillment, or planning roles
• ERP experience (Acumatica preferred)
• Proven ability to work across multiple operational functions