Account Clerk I

Job Description

Job Description

ACCOUNT CLERK I

City of Williams
Position Description
(Grade 6)

Summary of Position
Performs account-keeping clerical duties at City Hall and provides excellent customer service to all callers and customers.

Organizational Relationships

1. Reports to: Utility Account Clerk II & Finance Director
2. Directs: This is a non-supervisory position
3. Other: Offers accounting/bookkeeping/clerical services to the Finance Department

and works closely with City personnel and the general public.

Essential Duties

• Provides excellent customer service to those who visit or telephone and elevates complex issues. This will apply to all City services and departments.
• Performs cashier duties, including receipt of all City payments for all departments, balancing cash drawer daily, balancing and posting daily receipts, and preparing daily bank deposits.
• Creates appropriate service orders.
• Performs other related duties as requested, directed, or assigned.

Job Knowledge, Skills, and Abilities

• Knowledge of basic bookkeeping and billing practices.
• Knowledge and skill in contemporary office practices, procedures, equipment, and clerical techniques.
• Knowledge of standards and methods of customer account maintenance.
• Understanding the effect of activity variations on utility consumption and the ability to explain this clearly to utility customers.
• Skill in performing various arithmetic computations and tabulations quickly and accurately.
• Skill in computer and 12-key calculator/adding machine operation using Microsoft software, including Excel and Word.
• Skill in providing excellent customer service.
• Ability to maintain timely and accurate records.
• Ability to understand and complete moderately complex oral and written instructions.
• Ability to establish and maintain civil, pleasant, and effective working relationships with other employees and the general public.
• Ability to work with a high degree of accuracy.
• Ability to stand or sit for extended periods, to reach across the counter repetitively, and to see details on a computer screen and printouts.
• Completion of high school with courses in computer usage, bookkeeping, and some accounting is required.
• Experience in service dispatching, telephone systems, and office equipment is desirable.

General Information
The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel in this classification.

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