Draft Services Representative

Job Description

Job Description

DRAFT SERVICES REPRESENTATIVE

Hensley Beverage Company is a multi-generational, family-owned, local Arizona beverage wholesaler that distributes a wide portfolio of beverages, including Anheuser-Busch InBev (ABI) beers, top selling local and regional craft beers, premium non-alcohol beverages, and an extensive assortment of award-winning fine wines and spirits. We maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people.

Position Summary:

We are looking for a full-time customer service-oriented Draft Services Representative . This position will deliver and maintain draft equipment at assigned accounts, establish and maintain positive relationships with customers and accounts, resolve service complaints and special customer requests.

*This position is based out of our Phoenix location and supports our accounts in the Avondale and Goodyear area.

Position Responsibilities may include, but not limited to:

• Schedule: Tuesday – Saturday 8 hours shifts
• Organize schedule and maintain daily route
• Perform installations in new and existing accounts
• Deliver tap handles to the accounts as requested by the Sales rep/Team Leader.
• Establishes rapport with decision-maker (manager or owner) at assigned accounts.
• Assists on installations as needed.
• Maintains draft equipment used for servicing accounts in good condition.
• Completes a daily tracking work log
• Diagnose and repair draft system problems for the retailer.
• Perform all other duties as assigned
• Consult with accounts on draft problems to troubleshoot and resolve and following up to ensure customer satisfaction
• Work with accounts and sales team regarding service & new sales opportunities
• Maintain proper inventory of parts, cleaning chemicals and tap handles
• Clean and maintain draft work areas and equipment

Required Skills and Experience:

• 21 years of age or older
• Excellent customer service and communication skills
• Frequently required to lift and/or move up to (50) lbs for package product and up to (100) lbs for keg product
• Must be able to work weekends and holidays
• Must have a valid driver's license with clean driving record
• Must have a cell phone with data capability, we will provide cell phone allowance
• Previous beverage industry experience helpful, but not necessary
• Required to drive own vehicle

Compensation:

• Cell phone allowance - $30.00 per month
• Car Allowance $400 per month
• Paid holidays
• Weekly pay schedule

Hensley Benefits:

• Medical, Dental, and Vision insurance plus EAP, 401K, Tuition Reimbursement
• PTO - Paid time off
• Safe Ride Home- Cab ride or UBER reimbursement