Volunteer Assistant

Primary City/State: Mesa, Arizona

Department Name:

Volunteer Svcs-Hosp

Work Shift:

Day

Job Category:

Clinical Support

Join Banner Health as a Volunteer Services Coordinator!

Banner Health is seeking a dedicated and organized Volunteer Services Coordinator to lead and manage our volunteer program across assigned facilities. This position offers a unique opportunity to make a lasting impact by connecting compassionate community members with meaningful service opportunities while supporting our mission to make healthcare easier so life can be better.

As the Volunteer Services Coordinator, you'll serve as the heart of our volunteer program, responsible for the full lifecycle of volunteer engagement from recruitment through recognition.

If you're passionate about connecting people with purpose, thrive in a dynamic environment, and want to be part of a team that values service excellence and people-centered care, we invite you to apply and help us build a stronger volunteer community at Banner Health.

Schedule: Monday through Friday, 9AM to 5:30PM

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.

If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

POSITION SUMMARY
This position is responsible for coordinating services provided by volunteers throughout assigned area of responsibility. This includes, but is not limited to, recruitment, on-boarding, orientation, training, counseling, scheduling and/or terminating the service of volunteers.


CORE FUNCTIONS
1. Coordinates Volunteer Services operations and daily activities, which may include interviewing, orienting, placing, training, counseling, and supervising of volunteers. Participates in volunteer recruitment activities through community outreach and presentations. Conducts monthly general orientation and annual re-orientation for volunteers.


2. Serves as the initial contact for the department. Coordinates and ensures timely recording of volunteer absences and filling of absences.


3. Coordinates the establishment and maintenance of volunteer files with current information. Tracks volunteer mandatory training and Occupational Health testing. Ensures regulatory compliance for all volunteer files to include service position descriptions and competencies, where applicable.


4. Assists in the development, implementation, and monitoring of departmental policies and procedures.


5. Coordinates the scheduling and placement of volunteers.


6. Participates in the design, development, coordination and implementation of projects and activities for volunteers.


7. Works collaboratively with hospital departments to assist in the implementation of volunteer opportunities. Monitors the work and performance of volunteers.


8. This position is responsible for assisting with the recruitment, application review, interviewing, scheduling, and orientation of volunteers. This position participates in daily operational activities to ensure the smooth operation and regulatory compliance of volunteer services. Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large.


MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. A working knowledge of customer service principles and practices as normally demonstrated through a minimum of two years relevant experience.


Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations.


PREFERRED QUALIFICATIONS
Bachelor’s Degree. Prior experience working with volunteers in an oversight capacity.


Additional related education and/or experience preferred.

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