AR Collections Representative (Customer Service)

Job Title: AR Collections RepresentativeJob Description We are seeking an AR Collections Representative responsible for managing collections from assigned portfolio lists, reconciling accounts, resolving disputes, and establishing payment plans. The role involves tracking customer job balances, reviewing accounts for lien rights, and assisting with payment applications. You will also handle both outbound and inbound customer calls and perform various tasks and projects as needed. Responsibilities + Receive collections from an assigned portfolio list. + Reconcile accounts within portfolio accounts. + Resolve disputes and establish payment plans. + Track customer job balances and payments to establish lien rights. + Review accounts for releasing lien rights. + Assist with payment application as needed. + Make outbound and receive inbound calls to/from customers. + Perform additional duties, tasks, and projects as assigned. Essential Skills + Experience in accounts receivable and portfolio management. + Proficiency in handling B2B collections. + Ability to manage a high volume of calls. + Familiarity with construction preliminary notices, liens, and releases. + Excellent customer service and revenue cycle experience. + Bilingual in Spanish. Additional Skills & Qualifications + High School Diploma required. + 2+ years of B2B Collections experience. + Experience with high-volume outbound calls (50+ daily). Work Environment The work environment consists of a dedicated team of Collections and Credit professionals. There are no outside departments in the building. A hybrid work model is available after permanent placement. The company is committed to teaching and providing career flexibility, allowing internal interviews for different departments after a year of employment. Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Nov 21, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.