Mortgage QA
Kforce has a client in Phoenix, AZ that is seeking a Mortgage QA responsible for listening to loan originators, loan processors, loan officer assistants and closers for pre-recorded calls and score each call against a compliance checklist. Calls are about the loan application process form beginning to end. Responsibilities:
- Independently works on simple to medium complexity testing projects. Shares findings with senior stakeholders such as Senior Testers or Test Lead
- Independently conducts a wide range of quality-control tests and analyzes results to ensure that the software meets or exceeds specified standards and end-user requirements
- Interfaces with Test Lead who is responsible for providing project specific information and guidance
- Writes user stories for simple to medium test cases based on business and end-user requirements
- Creates test data, executes test cases, documents defects, generates test metrics, and tracks defects to resolution
- Works with software development teams to troubleshoot, remediate issues in test and production environments
- Documents defects and generates test metrics. Tracks defects to resolution within defined timeframe
- 2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
- Demonstrated knowledge of regulations such as Reg Z, ECOA/Regulation B , UDAAP, and GLBA
- Experience with call monitoring or reviewing calls for mortgage banking/compliance
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