Mortgage QA

Phoenix, AZ

Kforce has a client in Phoenix, AZ that is seeking a Mortgage QA responsible for listening to loan originators, loan processors, loan officer assistants and closers for pre-recorded calls and score each call against a compliance checklist. Calls are about the loan application process form beginning to end. Responsibilities:

  • Independently works on simple to medium complexity testing projects. Shares findings with senior stakeholders such as Senior Testers or Test Lead
  • Independently conducts a wide range of quality-control tests and analyzes results to ensure that the software meets or exceeds specified standards and end-user requirements
  • Interfaces with Test Lead who is responsible for providing project specific information and guidance
  • Writes user stories for simple to medium test cases based on business and end-user requirements
  • Creates test data, executes test cases, documents defects, generates test metrics, and tracks defects to resolution
  • Works with software development teams to troubleshoot, remediate issues in test and production environments
  • Documents defects and generates test metrics. Tracks defects to resolution within defined timeframe
  • 2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
  • Demonstrated knowledge of regulations such as Reg Z, ECOA/Regulation B , UDAAP, and GLBA
  • Experience with call monitoring or reviewing calls for mortgage banking/compliance
Call Recording Platform, QC testing questionaires, Regulatory Websites, Email and Excel

Posted 2025-11-12

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