IT Support Technician

Job Description

Job Description

Job Title:
IT Support Technician

Location:
Tempe, AZ

Reports To:
IT Manager

Employment Type:
Full-Time, On-Site

Role Overview
The IT Support Technician supports both IT operations and general office activities at AMTS’s Tempe office. This position combines hands-on IT responsibilities such as imaging, repairs, shipping, and equipment tracking with front desk, facilities, and administrative support. The goal is to keep both the IT environment and the Tempe office running smoothly while freeing up technical and billable staff for key priorities.

The ideal candidate has a service-first mindset, enjoys helping others, communicates clearly and respectfully, and takes pride in creating a positive user experience.

Key Responsibilities
• Image, configure, and deploy laptops using Windows imaging tools and Acronis or similar solutions
• Perform laptop intake, processing, and deployment for new hires, replacements, and refresh cycles
• Perform hardware diagnostics and repairs on laptops and related IT equipment
• Maintain organized shipping, receiving, and inventory tracking for all IT assets
• Support end users with day-to-day technical issues and escalate when appropriate
• Act as the front desk contact for visitors, vendors, and deliveries
• Check, sort, and distribute office mail and handle outgoing shipments
• Monitor and restock office and IT supplies as needed
• Coordinate conference room readiness and assist with lunch-and-learn events
• Liaise with building facilities, vendors, and security as needed
• Assist with logistics and coordination for teams working in or visiting the Tempe office

Requirements
• Strong interpersonal and customer service skills, with a genuine desire to help and educate users in a patient and respectful way

• Professional experience in IT support, laptop repair, hardware deployment, or related technical roles
• Proficiency with Windows imaging and deployment tools, including Acronis or similar platforms
• Professional experience with Microsoft 365 environments (Teams, SharePoint, OneDrive)
• Strong communication and organization skills for multi-department coordination
• Comfortable handling physical hardware, including intake, labeling, and storage organization
• Ability to lift and carry up to 50 pounds safely
• Must be able to perform essential functions independently, including walking, standing, climbing stairs, and packing/unpacking boxes

Preferred Skills
• Microsoft 365 administration and management experience
• Experience with Hyper-V environments
• Autopilot, Intune
• CompTIA A+ certification, manufacturer-specific hardware certifications such as Lenovo, or other similar certifications preferred
• Familiarity with ticketing systems and IT asset management practices

• Bachelor’s degree in Information Technology or a related field preferred, but relevant hands-on experience is strongly valued.

Company Description

AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers.

The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery.

AMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support.

For more information, please visit

Company Description

AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers.\r\n\r\nThe AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery.\r\n\r\nAMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support. \r\n\r\nFor more information, please visit