Wellness & Recovery Specialist
- Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
- Follow and lead safety protocols to prioritize the health and safety of both team members and members.
- Enforce membership compliance by ensuring members have the correct membership level to access amenities.
- Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
- Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
- Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
- Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
- Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
- Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
- Support front desk staff as needed to ensure smooth operations and member satisfaction.
- Ability to multitask while effectively engaging with members in a fast-paced environment.
- Strong communication skills, able to clearly convey issues and operational needs to management.
- Excellent interpersonal skills with a customer-focused attitude.
- The ability and willingness to work weekends, evenings and holidays as needed.
- Willing to learn about the different Refresh & Recovery services we offer.
- Passionate about health and wellness.
- Customer service experience preferred.
- CPR/AED certification required within 30 days of hire.
- Must successfully pass Background Check.
- And, of course, someone who embraces our Core Values!
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise – including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
- Based on eligibility of tenure and full-time vs. part-time employment.
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