Bilingual Customer Service and Sales Representative - (100% Remote)

Job Description

Job Description

Job tile: Bilingual Customer Service and Sales Representative - Spanish English - Remote

Location: This position is a remote opportunity exclusively available to current residents of the following states: TX, NM, and AZ.

Pay rate: $16/h r.

Client: TTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Once you become a Licensed Insurance Agent, on a typical day, you’ll

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal need
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What You Bring to the Role

• Bilingual in English and Spanish
• Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you’ll be paid for your time to boot)
• All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives