Call Center Representative - Weekly Pay - $21/hr

Job Description

Job Description

Position Overview:

Join a fast-paced call center team providing high-quality customer service and support. This role involves handling inbound and follow-up calls, responding to inquiries about prior authorizations, and managing confidential information with accuracy and professionalism.

Schedule Requirements:

• Must be available 7 days a week between 6am-7pm
• This role is fully on site
• Assigned schedule will fall within these hours.

Key Responsibilities:

• Handle 50–100 inbound and follow-up calls daily, depending on complexity.
• Provide accurate information regarding prior authorizations and general inquiries.
• Maintain a high level of attention to detail when entering and updating customer data.
• Use multiple systems and software platforms to track and manage customer interactions.
• Ensure quality and accuracy in all communications and documentation.

Required Qualifications:

• Minimum 1 year of recent high-volume call center experience (within the last 2–3 years).
• Stable work history with at least one year of tenure in previous roles.
• Typing speed of at least 30 words per minute.
• Strong computer literacy and ability to navigate multiple systems.
• Excellent verbal communication and customer service skills.

Training & Advancement:

• 4-week training program, Monday–Friday, 8:00 AM – 4:30 PM.
• Participation is essential; candidates must average 90% across four training tests to complete the program.
• Mandatory overtime required in January and February.
• Shift bids conducted at the end of training based on performance and test scores.

Growth Opportunities:

• Promotion to Tier 2 Agent with pay increase to $22/hr.
• Long-term career paths in departments such as Quality, Client Administration, Workforce & Reporting, and Management.
• Access to benefits upon conversion to full-time employment, including tuition reimbursement, quarterly bonuses, and discounts on travel, entertainment, and more.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.