Customer Service Specialist

Position Title: Customer Service Specialist

To view all salary ranges for the City of Peoria, please click here.

Tell me more…..

This position provides comprehensive customer service and technical support to internal and external customers by handling service requests, resolving inquiries and complaints, and performing specialized clerical and billing functions. Duties include processing applications and payments, creating and managing user accounts, maintaining and reconciling financial data, and preparing accurate billing statements across various City programs and services. Other duties may include completing related tasks as assigned.

To view the full job description, work environment and physical demands, click here.

The ideal candidate for this position will have

• Exemplary verbal communication skills
• Adaptable working in diverse groups
• Strong problem-solving skills
• The ability to maintain composure and show understanding, even when dealing with frustrated customers.
• Knowledge of Internal Control and cashiering policies
• Typing and word processing skills
• A friendly and pleasant demeanor
• Accurate data entry
• Active listening
• Attention to detail
• The ability to multitask
• Professional

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [email protected] or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.

Minimum Requirements

Education

• High school or equivalent.

Experience

• 1 year experience required in the same or similar previous positions.
• The job requires a good working knowledge of common and uncommon techniques, methods, practices, procedures, use of forms, routines, etc., of a moderate to complex nature.