Investment Consultant II - Merrill Premium

Bank of America Corporation
Chandler, AZ

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.

Responsibilities:

Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships
Educates potential and existing clients about investment products, services, and trading strategies offered by the bank
Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts

Deliver exceptional service to clients by answering general account inquiries

Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients

Assist clients with brokerage consumer website usage and navigation

Educate potential and existing clients about investment products, services and trading strategies

Research and resolve client requests

Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations

Required Qualifications:

- Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)

- Demonstrated passion and interest in financial markets

- Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy

- Strong analytical and organizational skills

- Detail oriented, with good follow-up skills

- Strong interpersonal skills

- Ability to multi-task in a dynamic environment

- Requires basic knowledge of the organization, products and/or services

- Requires knowledge of financial markets and trading strategies

- Excellent verbal and written communication skills

- Proven ability to meet and exceed productivity and performance goals

- Must be technologically savvy and able to quickly learn new systems

- Ability to adapt and seek solutions for customers in a fast-paced environment

- Must be flexible to work assigned shift within center hours of operation

- Strong desire for point of call resolution

- Focus on client satisfaction

Desired Qualifications:

- Call center experience is preferred but not required

- Previous Brokerage experience is a plus

- 1+ years of financial industry experience


Skills:

Account Management
Advisory
Client Experience Branding
Customer and Client Focus
Oral Communications
Active Listening
Attention to Detail
Client Solutions Advisory
Issue Management
Pipeline Management
Causation Analysis
Client Management
Policies, Procedures, and Guidelines
Risk Management
Trading

Shift:

1st shift (United States of America)

Hours Per Week:

40
Posted 2025-11-12

Recommended Jobs

Field Archaeologist

Ladgov Corporation
Phoenix, AZ

Job Title : Field Archaeologist  Location : The North Field Historic District (NFHD) airfield pavement surfaces at North Field, Tinian, Commonwealth of the Northern Mariana Islands. 96952 Posit…

View Details
Posted 2025-10-21

NP or PA needed in Page, AZ

Columbia Healthcare
Page, AZ

  About the Position: Looking for an NP or PA in Page, AZ Outpatient-only practice No on-call responsibilities Flexible schedule: Four 10-hour shifts (Monday–Thursday or Tuesday–Friday…

View Details
Posted 2025-12-17

Product Manager

Akkodis
Phoenix, AZ

Akkodis is seeking a Product Manager for a Contract with a client in Phoenix, AZ. You will drive modernization initiatives by identifying opportunities for simplification and enhanced risk dec…

View Details
Posted 2026-01-05

CT Technologist

Rinvio Recruitment
Sierra Vista, AZ

**Job Details:** You will do imaging tests on patients, which means taking pictures of their bodies. These pictures help doctors understand health problems in different parts of the body. You will …

View Details
Posted 2025-11-13

Construction Superintendent

Hatch
Tucson, AZ

Requisition ID: 97131  Job Category:  Construction  Location:  Tucson, AZ, United States  Join a company that is passionately committed to the pursuit of a better world through positive chang…

View Details
Posted 2025-11-26

Talent Acquisition Coordinator

Garney Construction
Tempe, AZ

GARNEY CONSTRUCTION As a Talent Acquisition Coordinator in Mesa, AZ  for Garney Construction you will have the opportunity to support the recruiting team. You will assist with posting job ads,…

View Details
Posted 2025-12-23

Account Sales Representative

Kenneth Brown Agency
Mesa, AZ

Switch Careers. Earn More. Work From Anywhere. If you’re looking for a career shift that actually pays off, this is it. We help people just like you break into a high-growth industry, no experi…

View Details
Posted 2025-12-17

Show Director / Producer - The Officer Tatum YouTube Podcast

The Officer Tatum LLC
Scottsdale, AZ

About the Role We are looking for a seasoned Show Director/Producer to oversee the day-to-day operations of The Officer Tatum Show on YouTube and across podcast platforms. This role is critica…

View Details
Posted 2025-12-01

Solar Field Service Technician

EnergyAid
Chandler, AZ

Solar O&M - Sr. Field Service Technician: Job Description:  The Sr. Field Service Technician is responsible for the quality and completion of all service work. Additionally, the Sr. Field Servic…

View Details
Posted 2025-08-12