Partner Support Specialist

Job Description

Job Description

Join us as a Full-Time Partner Support Specialist and take your career to new heights! This exciting role allows you to solve real-world problems and make a profound impact on our partners while working from the comfort of your home 2 days per week, and 3 from one of our incredible offices (coverage required until 5 pm PST/8 pm EST) . Imagine the thrill of engaging with diverse clients across various locations, including Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; Fremont, IN; or West Chatham, MA , guiding them through troubleshooting scenarios that enhance their experience.

In this dynamic position, you'll collaborate with a talented team that thrives on innovation and customer-centricity. Your empathy and problem-solving skills will shine as you provide top-notch support via phone and email, allowing you to create memorable customer journeys. Embrace the opportunity to work in a fun, flexible environment that values high performance and teamwork.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary + Bonus, Employee Discounts, and Flexible Time Off . Step into a role where every day is filled with energy and excitement - your journey starts here!

isolved: Our Mission

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at .

What's your day like?

As a Partner Support Specialist at isolved, you will immerse yourself in an entrepreneurial and high-performing environment where collaboration and innovation drive success. This role is pivotal in delivering exceptional technical support to our Certified Network Partners, including both ASOs and PEOs. You'll develop a deep understanding of the isolved People Cloud platform, with the opportunity to specialize in areas like Benefits or Time. Your responsibilities will include efficiently triaging inquiries, troubleshooting issues, and maintaining case load accountability through the Dynamics system. You will actively contribute to enhancing partner satisfaction by sharing feedback and improving support processes.

By engaging with internal teams, you will ensure that our partners receive the most current information and solutions. Your dedication to accountability, collaboration, and trust will be the cornerstone of your interactions, making a significant impact on the success of our partner support initiatives.

What we're looking for in a Partner Support Specialist

Knowledge and skills required for the position are:

• 4-year degree or equivalent 2-4 years business experience preferred or equivalent combination of education and experience
• Proven track record of working in a customer-facing role
• A high level of accuracy and attention to detail
• Excellent presentation, written communication and interpersonal skills

Join our team today!

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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