Front Office Manager

Job Description

Job Description

Join Our Team at DoubleTree by Hilton Tucson Reid Park

We’re looking for a proven leader who’s ready to bring their experience, energy, and fresh perspective to our welcoming and professional team. As a Front Office Manager , you’ll play a key role in delivering the warm, thoughtful service that defines the DoubleTree brand. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy mentoring others, we’d love to meet you.

About the Role:

The Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services within hospitality or food service establishment. This position is responsible for overseeing daily front office activities, managing staff, and maintaining high standards of customer service to enhance guest satisfaction. The manager acts as a key liaison between guests and other departments, ensuring that all guest needs and concerns are addressed promptly and professionally. Additionally, the role involves implementing operational policies, managing schedules, and optimizing front office procedures to improve overall efficiency. Ultimately, the Front Office Manager contributes significantly to creating a welcoming environment that supports the establishment’s reputation and business goals.

Minimum Qualifications:

• A high school diploma or equivalent (Bachelor’s degree in Hospitality or related field preferred).
• Proven experience in front office operations within the hospitality industry.
• Strong leadership skills with a track record of managing and motivating teams.
• Proficiency in front office software and reservation systems.
• Excellent communication and interpersonal skills with a guest-first mindset.
• A collaborative spirit and a desire to bring fresh ideas to the table.

Preferred Qualifications:

• Degree in hospitality management, Business Administration, or a related field.
• Certification in hospitality or hotel management (e.g., Certified Front Desk Manager).
• Experience with advanced property management systems and customer relationship management (CRM) tools.
• Multilingual abilities to effectively communicate with a diverse guest population.
• Training or experience in conflict resolution and staff development.

Responsibilities:

• Supervise and coordinate front office staff activities, including guest service agents and the overnight Auditor.
• Ensure exceptional guest service by addressing inquiries, resolving complaints, and maintaining a professional and welcoming atmosphere.
• Manage daily operations such as reservations, check-ins, check-outs, and billing processes with accuracy and efficiency.
• Develop and implement front office policies and procedures to optimize workflow and enhance guest experience.
• Train, mentor, and evaluate front office team members to promote professional growth and maintain high performance standards.
• Collaborate with other departments to ensure seamless communication and service delivery across the establishment.
• Monitor and manage front office budgets, inventory, and resources to support operational needs.
• Utilize technology systems for reservations, guest management, and reporting to streamline front office functions.

Skills:

The Front Office Manager utilizes strong leadership skills daily to delegate tasks appropriately and motivate the team to deliver exceptional guest service. A sense of accountability ensures that all front office operations are conducted professionally and efficiently, maintaining high standards of quality. Time management skills are critical for balancing multiple responsibilities, including staff scheduling, guest interactions, and administrative duties. Being technologically savvy allows the manager to effectively use reservation and management software to streamline processes and generate reports. Overall, these skills combine to create a guest-focused environment that supports operational excellence and fosters a positive workplace culture.

At DoubleTree, we believe in creating a culture where team members feel valued, supported, and empowered to grow. You’ll be part of a team that takes pride in delivering exceptional service—and in making every guest feel at home from the moment they arrive.