Regional Office Administrator AZ
- Establishes and directs Regional Sales Order and Marketing policies, procedures, and operations;
- Answers phone and assist in gathering technical information and customer contact information;
- Resolves administrative, technical, and customer problems;
- Provides pricing and lead times in response to phone and email inquiries;
- Quotes customers based on recommendations from supervisor or provided stock number;
- Reviews Purchase Orders to ensure conformity to price, engineering specification, and quality standards;
- Works within appropriate pricing policy and sales strategies, according to Company goals, on major and special projects;
- Plans and executes all sales order activities necessary to interface with design engineers, specialists, customers, and users;
- Inputs new orders and changes into system and notifies Corporate of changes;
- Works within an established Region's operating goals;
- Requests new and revised engineering drawing specifications as necessary;
- Expedites existing orders and update estimated delivery information;
- Drives orders by interacting with other departments such as Engineering, Production and Purchasing;
- Provides engineering data sheets as requested by customers;
- Completes returned goods authorizations and subsequent credit memos;
- Works closely with our Factory Inside Sales group to ensure orders are procured by deadlines;
- Participates from time to time as Company representative in market and trade shows and professional organizations;
- Handles Field Service Dept. account set-up and billing;
- Prepares repair order records and initiates billing of those repairs;
- Interacts with departments in Costa Mesa such as Sales Order Dept., Engineering, Production Control and Purchasing regarding the status of customer orders;
- Provides requested catalogs and product specifications; completes returned goods authorizations and subsequent credit memos;
- May be required to move or deliver parts/valves as needed for daily operation;
- Reads and follow company rules, policies, procedures, and safety guidelines;
- Travel may be necessary for training and other job-related activities;
- Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
- Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.
- Skilled in the operation of computer hardware, office equipment, and software applications functions involving sales and order entry work;
- Ability to be trained in company-related software systems (ex: Syteline, SharePoint, Shiva, Microsoft OneNote & Teams)
- Ability to read and understand schematics, engineering drawings, bills of materials, and test reports;
- Ability to read and interpret purchase orders and product specifications;
- Ability to communicate and work cooperatively with others including co-workers and customers;
- Ability to understand and follow instructions;
- Ability to organize and complete assigned work as scheduled;
- Ability to type 45+ wpm.
- Must be able to occasionally lift, move, or carry literature, materials, pilot controls and small valves weighing up to 10 pounds;
- Ability to Input Data for extended periods of time during the workday;
- Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment, as applicable;
- Ability to work (sit and/or stand) at a desk for a majority of the workday; walking and/or standing may be required for extended periods of time, but not typical;
- Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity;
- Ability to perform essential functions of the job, as defined;
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