Scheduling Intake Coord - Hybrid after perm - N. Phoenix -$22-$23/hr

Job Description

Job Description

For immediate consideration please send resume to [email protected] (title: Scheduling Intake Coord N Phoenix)

Our client is looking for Scheduling Intake Coordinators to be responsible for coordinating and managing patient scheduling within the infusion center

Type of Hire: TTH (starts onsite then hybrid after perm hired (2 days in office)

Start Date: ASAP-

Location: Onsite> , Phoenix, AZ 85054

Schedule: 8am-4:30pm, Monday through Friday

Pay Range: $22-$23/hour

Duties:

• Schedule patient appointments for lab testing, telehealth and in office E/M visits, and drug infusion and injection treatments based on clinic availability and medication shipment dates.

• Provide accurate appointment information, assist with rescheduling, and ensure continuity of care.

• Assist with cancellation management and urgent rescheduling needs.

• Contact physician offices to request missing clinical notes, lab results, or prescription refills.

• Inform patients of insurance coverage details, out-of-pocket expenses, and secure financial assistance.

• Enroll eligible patients in copay assistance programs and research other available financial support resources.

• Collaborate with other intake groups, authorization, and billing teams to ensure scheduling accuracy and compliance.

• Take inbound calls from providers, payers, and patients, routing appropriately and addressing inquiries professionally.

• Receive and manage medication shipments from inventory within the clinic setting,

• Maintain accurate documentation of all communications, transactions, and patient account details.

• Follow all agency and departmental policies and procedures and ensure compliance with regulatory standards.

Requirements:

• High school diploma or equivalent.

• 2+ years of experience in a medical office, specialty pharmacy, infusion center, or healthcare intake setting.

• Knowledge of insurance benefits, prior authorization, and copay assistance program processes.

• Excellent organizational, time management, and multitasking skills.

• Strong verbal and written communication skills, and problem-solving ability.

• Proficiency with EMR systems and insurance portals.