Customer Service Representative

Important: Must be able to commit to 2-weeks ON-SITE training in Phoenix, AZ

Are you someone who thrives on helping others and creating positive experiences? Join our team as a Customer Service Representative (CSR) and become the welcoming voice and support system for individuals navigating healthcare and disability-related services.

In this essential frontline role, you’ll assist customers with ADA Core Services, coordinate transportation, and provide administrative support—all while making a real difference in people’s lives.

What You’ll Do

• Handle inbound and outbound calls with professionalism and empathy.
• Assist customers in applying for ADA Core Services and other disability-related programs.
• Coordinate non-emergent transportation and paratransit services using our systems.
• Perform clerical tasks including data entry, ID processing, and reception coverage.
• Maintain accurate records, schedule appointments, and support special projects.
• Ensure compliance with HIPAA regulations and maintain confidentiality.
• Manage office supplies and equipment, and liaise with vendors as needed.

What You Bring

• A passion for customer service and helping others.
• Experience in a call center or customer support environment.
• Strong attention to detail and data accuracy.
• Ability to troubleshoot and problem-solve in a fast-paced setting.
• Excellent communication and organizational skills.
• Familiarity with ADA services is a plus.

Top Skills We’re Looking For

• Customer Service
• ADA Program Knowledge
• Data Processing
• Call Center Operations
• Troubleshooting & Support

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 4, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.