Hotel Front Desk Agent

Job Description

Job Description

Description:

JOB SUMMARY

At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.

WHAT YOU'LL DO

As a Front Desk Agent at the Hyatt Place Gilbert, you’ll be at the heart of our guest experience. In this role, you will:

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Prepare and serve food orders, beer, wine and cocktails in The Placery.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

WHAT YOU BRING

We’re looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you’ll need:

• Ability to work the 3pm-11pm shift
• A warm, welcoming demeanor with excellent communication and interpersonal skills.
• Experience in hospitality or customer service is a plus.
• Valid Food Handlers card and Arizona Title 4 certification, or ability to obtain one in first seven days of employment.
• Strong problem-solving abilities and a proactive approach to guest service.
• The ability to multi-task and remain composed under pressure.
• Proficiency in basic computer skills and familiarity with hotel management software is preferred.
• A team-player mentality with a commitment to providing exceptional guest experiences.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.