Customer Support Technical Lead
Job Description
Job Description
At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Customer Support Technical Lead for our client located in Phoenix, AZ. This is a full-time in office position.
Our client is an international company that specializes in vehicle service contracts, extended warranties, and other F&I products to dealers across the United States and the world . As their Customer Support Technical Lead, you will be responsible for providing technical/help desk support to our employees while on-site at our Phoenix, AZ office location. In exchange, our client provides competitive compensation and benefits package.
RESPONSIBILITIES
· Provide direct support to customers and employees via telephone, email, and/or in person
· Provide remote assistance for customers and users via Teams and other Remote Solutions
· Perform troubleshooting and resolution of customer issues (including but not limited to): hardware, software, network, voip phones, printers, etc.
· Troubleshoot and resolve network issues including but not limited to: Internet connection issues, phone line issues, printer issues, and other technical issues as they arise.
· Troubleshoot hardware issues including but not limited to desktop computers, laptops, printers, servers, phones, etc.
· Configure equipment and software to meet our client's business needs while following best practices, training client on the solution and documenting the solution for ongoing support
· Perform hardware installations and upgrades as needed
· Provide software installations and upgrades as needed
· Perform network installations and configurations as needed
· Maintain existing IT infrastructure as needed
· Assist with the setting up of new IT infrastructure as needed
· Other duties as assigned by manager or supervisor
REQUIREMENTS
· 1 Year experience working in a Help Desk Environment
· Excellent verbal and written communication skills.
· Must be proficient in Microsoft 365, Office Directory, Hardware installation and Software installation.
· Excellent organizational skills and attention to detail.
· Excellent interpersonal skills.
· Ability to explain technical information in understandable language to nontechnical staff members.
· Bachelor's Degree preferred not required.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Recommended Jobs
25/26 SY Special Education Teacher (Resource) - Gilbert, AZ
Salary: $1550 / Week The Special Education Teacher, under the direction of theSpecial Education Program Administrator provides quality services to specialeducation students, kindergarten through grade…
After-School Nanny - Part Time
After-School Nanny – $17.00/HR (With eligibility for raises in the future!) Location: 85249 – Chandler, AZ We are looking for a proactive, organized, and confident after-school nanny to support …
Senior Advanced Systems Engineer
**Exclusive Bonus Opportunity!** A limited time bonus program is currently available for this role. Speak with your recruiter today to determine eligibility before it's gone! Offer expires September 3…
Credit Assistance Specialist 1st Shift Phoenix AZ
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our …
Accounts Receivable Specialist
Job Description Job Description Accounts Receivable Specialist Location: Mesa, AZ (On-site) Job Type: Full-time Join Our Team at Acumen Fiscal Agent! Are you a detail-oriented profess…
Marketing Coordinator
Marketing Coordinator - Access Control Group & Minit Charger About Us: Access Control Group (ACG) and Minit Charger are leading providers of asset management solutions and charging technology…
Crew Member
We are a growing company, currently seeking hard-working, dependable workers to join our team. Landscaping laborers are critical members of our team, ensuring our customers’ vision for beautiful land…
AML Refresh Operations - Ops Sr. Analyst MKTS
AML Refresh Operations - Ops Sr. Analyst MKTS Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your applicatio…
Program Manager
Requisition Number: 101514 Program Manager Location: The role will be a hybrid position located in Chandler, Arizona. Compensation: The base salary for this role may range from $118,000-…
Superintendent - Southwest District 1
**Requisition ID:** 177070 **Job Level:** Mid Level **Home District/Group:** Southwest District **Department:** Field Supervision **Market:** Transportation **Employment Type:** Full Time **Position O…