Assistant General Manager at Wasted Grain - Old Town Scottsdale

Job Description

Job Description

Description:

Square One Concepts, a leading restaurant group known for its innovative concepts and exceptional culinary experiences, is seeking an enthusiastic and talented individual to join our team as an Assistant General Manager. With multiple locations across various cities, we offer a dynamic and fast-paced work environment where creativity and passion for food are valued. Square One Concepts manages Bourbon & Bones Chophouse & Bar, Bourbon & Bones Cocktail Lounge, Cold Beers & Cheeseburgers, and Wasted Grain. The Assistant General Manager (AGM) is a key leadership position responsible for supporting the overall operation and management of the nightclub. The AGM ensures exceptional guest experiences, oversees daily operations, manages staff, and maintains high standards of service, safety, and profitability. This role requires a dynamic, customer-focused leader with a strong background in hospitality, nightlife, or entertainment venues.

Duties/Responsibilities:

• Ensure the safety and security of all patrons, staff, and property within the nightclub premises.
• Develop, implement, and enforce security policies, procedures, and protocols.
• Train and manage a team of security personnel, including scheduling, performance evaluations, and disciplinary actions.
• Conduct regular briefings and provide clear instructions to security staff regarding their responsibilities and expectations.
• Monitor and respond to security incidents, disturbances, and emergencies promptly and effectively.
• Maintain a visible and proactive presence throughout the nightclub, observing and addressing any potential security risks or threats.
• Coordinate and collaborate with local law enforcement agencies, if necessary, to handle incidents or escalate situations appropriately.
• Conduct regular inspections of the premises to identify security vulnerabilities and recommend improvements.
• Manage the nightclub's access control systems, including monitoring entrances, exits, and identification checks.
• Oversee the crowd management and maintain order during busy nights or special events.
• Handle customer complaints, conflicts, and incidents with professionalism and diplomacy.
• Maintain accurate records and documentation related to security incidents, staff activities, and training records.
• Stay updated with the latest security industry trends, best practices, and legal requirements to ensure compliance and continuous improvement.
• Performs other related duties as assigned.

Required Skills/Abilities:

• In-depth knowledge of security protocols, crowd control techniques, and emergency response procedures.
• Excellent leadership and team management skills, with the ability to motivate and develop security staff.
• Strong problem-solving and decision-making abilities, especially in high-pressure situations.
• Exceptional communication and interpersonal skills to interact effectively with staff, patrons, and external stakeholders.
• Proven ability to de-escalate conflicts and handle difficult situations with tact and professionalism.
• Proficient in the use of security technology, such as access control systems, CCTV surveillance, and incident reporting software.
• Possess a valid security license or certification as required by local regulations.
• Physical fitness and the ability to stand, walk, and move for extended periods.
• Must be able to work flexible hours, including evening, weekends, and holidays.
• Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

Education and Experience:

• Must be at least twenty-one years old.
• Minimum of 2 years of experience in nightclub or entertainment venue security, with at least 1 year in a managerial or supervisory role.

Physical Requirements:

• Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
• Must be able to lift at least 15 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
• Corporate Shoe Program through Shoes for Crews and Skechers
• Competitive Pay
• Flexible Scheduling
• 401(k)

Full – Time employees are eligible for the following additional benefits:

• Medical & Prescription
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program
• Discount Pet Care Plan

*For a complete list of our benefits please visit: squareoneconceptsinc.com/careers