Client Care Specialist I (Front Office)

: Description:

Overview :

• The CCS I is an integral part of the front office team in our outpatient psychiatry practice.

Main Responsibilities:

• The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.
• Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)
• Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
• New patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photo
• Answer phones and check voicemails on designated inbox
• Call late/no show patients after 5 minutes of their scheduled appointment time
• Verify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
• Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chart
• Set-up/remove notifications, as needed
• Schedule new patient and follow up appointments
• Assist CCSIIs with faxing ROI's, disability/FMLA paperwork
• Uploading medical records to patient's charts
• Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
• Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
• Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
• Present appropriate, courteous customer service to all patients present or on the telephone

Requirements:

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum 1 year of relevant experience preferred
• Experience in an outpatient medical office preferred
• Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
• High School diploma or equivalent required
• Must possess superior written and verbal communication skills
• Ability speak, read, and write English fluently required
• Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
• Must adhere to HIPAA and HIITECH guidelines at all times