Intake Specialist for Collision Services

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Collision Center Intake Specialist

Location: Phoenix, AZ Pay: $20-$23/hour + performance-based incentives Job Type: Full-time

About Us

At Scottsdale Collision Center, we are a proudly independent collision repair shop that works for the customer — not the insurance companies. We specialize in high-quality repairs and a personalized experience, making the process as smooth and stress-free as possible. We treat every vehicle like it's our own, with a focus on craftsmanship, transparency, and care. As we continue to grow, we remain committed to delivering exceptional service, honest communication, and building a team that shares our passion for helping people through a challenging time.

About the Role

As an Intake Specialist, you will be the first point of contact for new and potential customers. You'll play a critical role in educating clients about the collision repair process, scheduling vehicle drop-offs, and ensuring a smooth, supportive experience from first interaction to intake.

Why You'll Love It Here

• $20-$23/hour base pay
• Performance-based bonuses
• Monday-Friday daytime hours
• Growth potential in a stable, respected company
• Opportunity to use your people skills and technology know-how every day
• You'll complete a DISC profile as part of the hiring process—we want to support how you work best!

What You'll Be Doing

• Promptly receive and respond to inbound call, leads, and customer inquiries via phone, email, SMS, and CRM platforms.
• Accurately input and manage lead information within the CRM database.
• Educate customers on the collision repair process and explain how we stand apart in customer service.
• Expedite vehicle drop-off scheduling to support workflow efficiency.
• Maintain consistent, professional follow-up communication until the vehicle is dropped off.
• Assist customers in coordinating rental vehicles and insurance communications as needed.
• Document detailed notes in CRM systems for each customer interaction.
• Support basic administrative functions such as email management, spreadsheets, and appointment tracking.
• Collaborate with the customer service team with flexibility, empathy, and positivity.

We'd Love to Meet You If You are:

• Bilingual in English and Spanish
• You have 1-2 years of customer service, intake, or administrative experience preferred.
• Automotive or collision center experience.

Qualifications: Required

• Excellent communication skills (both verbal and written).
• Strong organizational skills and the ability to manage multiple priorities.
• Calm, empathetic, and solution-focused approach under pressure.
• Proficiency in CRM systems, email communication, and basic data entry.

Benefits

• A supportive, positive team culture focused on customer care.
• Opportunities for professional growth and advancement.
• Competitive pay and benefits following the onboarding period.

Apply Today! If you're ready to be part of a company that values structure, integrity, and customer care, we'd love to meet you. Apply now and we'll follow up with the next steps, including a quick DISC profile to help us understand how you work best

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Phoenix, AZ 85034 (Preferred)

Ability to Relocate:

• Phoenix, AZ 85034: Relocate before starting work (Preferred)

Work Location: In person