Member Services Associate (Front Desk)

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Job Title: Member Services Associate

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The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball.

Key Responsibilities:

Membership Sales

• Respond to inquiries from prospective members and provide information about club activities, events, and programs

• Conduct tours of the facility and explain membership options and benefits

• Process membership applications, payments, and renewals

• Collaborate with marketing team to develop and distribute promotional materials and social media content

• Attend community events to promote the club and recruit new members
• Collaborate with club management to plan and promote special events, tournaments, and social activities

Front Desk

• Handle member concerns, complaints, and suggestions, and escalate issues as needed

• Greet and farewell members and guests with a friendly and welcoming demeanor

• Manage the front desk: check members in, answer phone calls, and respond to emails

• Schedule court reservations and manage court availability

• Assist with equipment rentals and retail sales

• Keep the front desk and social areas clean and organized

• Provide information on club events, programs, and tournaments

• Assist with coordinating and scheduling private lessons and clinics

• Resolve customer complaints and issues in a timely and professional manner

• Work closely with the club management team to ensure the smooth operation of the club

• Other duties as assigned

Ambassador

• Make sure all members have a curated experience

• Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized

• Assist and help manage open play, leagues and events

• Assist and help with ball machine rental use

• Greet and farewell members and guests with a friendly and welcoming demeaner.

Qualifications:

• High school diploma or equivalent required, some college coursework preferred
• 1-2 years of sales or customer service experience, preferably in a sports or fitness environment
• Excellent communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office and database management software
• Ability to work flexible hours, including evenings and weekends
• Passion for pickleball and a commitment to providing exceptional customer service

Physical Requirements:

• Ability to stand for extended periods and lift up to 50 pounds
• Must be able to move quickly around the facility to assist members and guests

This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity.