Reservations Coordinator

Job Description

Job Description

Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Update reservations ensuring a flawless check-in and check-out process
• Offer dedicated support to the Sales & Marketing team
• Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
• Answer incoming reservation calls in a timely manner
• Respond to leads sent from into common reservation inbox
• Follow up with clients through Lead System in TRACK
• Reply to reservation e-mails and double check accuracy of reservation/notes created
• Input Comp Room nights through CUDA forms
• Handle and distribute faxes, voice messages and written messages for external Guests
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Liaise with Sales and other departments as required
• Follow all safety policies
• Other duties as assigned

• Previous room reservation sales experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Flexibility to work weekends and holidays as needed
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS