Director of Operations - Residential Property Management

ABOUT US

Capstone Realty Professionals is a leading residential real estate brokerage and property management company based in Phoenix, AZ. We specialize in helping clients buy, sell, and manage single-family homes while delivering exceptional service and long-term value. We pride ourselves on integrity, communication, and a commitment to creating positive outcomes for both property owners and residents. As we continue to grow, we’re seeking a seasoned Director of Operations who brings proven residential property management experience, strong leadership skills, and the ability to drive operational excellence across our business lines.

Our goal is to grow by 5X in 5 Years with 5 Star service. We are looking for an operator that can help us manage the day to day, execute the vision of the company, and be responsible for scaling the operations of all our divisions.

ABOUT THE ROLE

The Director of Operations will serve as a key member of our leadership team, responsible for overseeing daily operations, optimizing systems and processes, and ensuring the business runs efficiently and even more profitably. You’ll work closely with ownership and department leaders to align the team with the company’s vision and strategic goals.We’re looking for someone who thrives in a fast-paced environment, has exceptional attention to detail, and can inspire and lead others with confidence and accountability.

KEY RESPONSIBILITIES

• Oversee day-to-day property management operations, ensuring high-quality service to owners and residents.
• Lead and mentor a team of professionals across leasing, maintenance, accounting, and client relations.
• Identify operational inefficiencies and implement process improvements to increase productivity and profitability.
• Monitor KPIs and financial performance, ensuring the company meets revenue and service goals.
• Collaborate with ownership to execute strategic initiatives that support long-term growth and alignment with company vision.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with Arizona property management laws and regulations.
• Manage vendor relationships and evaluate opportunities for cost savings and improved service delivery.

QUALIFICATIONS

• 5+ years of experience in residential property management operations (Arizona experience preferred).
• 3+ years of leadership experience managing teams in a service-driven environment.
• A strong understanding of the LTR lifecycle, from leasing to property turns.
• Proven track record of operational excellence and process improvement.
• Strong business acumen with experience in budgeting, forecasting, and performance tracking.
• Excellent organizational, analytical, and communication skills.
• Ability to work autonomously while aligning with the company’s mission and strategic goals.
• Proficiency with property management software (e.g., AppFolio, Buildium, or similar).
• Arizona Real Estate License (or willingness to obtain).

WHY JOIN CAPSTONE

• Be part of a company with a clear vision of strong reputation in the Phoenix market.
• Work alongside a passionate leadership team committed to innovation and service.
• Autonomy to make a meaningful impact and help shape the next phase of our growth.
• Competitive compensation, performance incentives, and benefits package.
• A collaborative, people-first culture that values initiative and results.

If you’re a strategic thinker with a passion for property management and a drive to lead a growing company toward its next chapter, we’d love to hear from you.

Apply today and help us elevate the Capstone experience for our clients, residents, and team.