Receptionist/Administration

Mercedes-Benz of Gilbert
Gilbert, AZ

Join the Winning Team at Mercedes-Benz of Gilbert! Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist! Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills.

  • A minimum of one year administrative experience is required.
  • Must be competent using Microsoft Excel, Word as well as Google Sheets and Google Drive products.
  • A minimum of one year receptionist experience is preferred.
  • Dealership and CDK experience is a plus!.
  • Applicant must enjoy working with others in a fast paced environment.
  • Some duties include answering a multi-line telephone system, greeting guests, data entry, making follow up outbound calls and various other tasks as assigned.
If you thrive in a fast-paced environment and love connecting with customers, this is the opportunity for you. Automotive reception experience is a plus, but we’re happy to train the right candidate! Working weekday morning, afternoon and nights shifts, as well as on weekends will be required.

WHAT WE OFFER:

  • Benefits
  • Promotes from within
  • Full time schedule.

RESPONSIBILITIES:

Administrative Duties:
  • Enter vehicle data in various dealer portals
  • Compile reports for management
  • Have a strong understanding of Microsoft Office products (Excel, Word, etc.). Must be competent with using Good Drive products.
  • Be able to navigate multiple websites, apps and portals
  • Have a competent understanding of technology and how to navigate different sites, portals and apps.
Reception Duties:
  • Manage inbound calls and route the to the correct department accordingly
  • Welcome walk in traffic
  • Engage daily with customers via phone
  • Make outbound calls to follow up with potential sales customers
  • Manage incoming sales calls and enter information into database
  • Monitor online lead database for client inquiries
  • Complete data entry tasks
  • Frequently check and respond to emails promptly
  • Keep and maintain a clean and welcoming front desk
  • Be cheerful and welcoming to all of our clients
  • Assist sales personnel
  • Assist management

REQUIREMENTS:

  • Strong verbal and written communication skills
  • Ability to handle objections confidently over the phone
  • Call center experience preferred but we will train the right candidate.
  • Time management, prioritization skills, and the ability to multi-task are required
  • Self-motivated and goal oriented
  • Must work well within a team environment
  • Work well being behind a computer
  • Work well with interacting with clients and staff
  • Familiar and comfortable using a computer, Microsoft Office products and the ability to learn new computer applications.
  • Must be willing to submit to a drug screen prior to employment

Posted 2025-10-09

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