Veterinary Technician

Job Description

Job Description

Description:

We are looking for a Veterinary Technician to join our team. We have three locations, they are:

Avondale : 10865 West Indian School Road, Avondale, AZ 85392

Central : 6107 North 7th St, Phoenix, AZ 85014

Paradise Valley : 3719 East Bell Road, Phoenix, AZ 85032

We are actively looking for technicians that are interested in utilizing their skills, knowledge as well as be a part of a fantastic team. Are you the one?

A bit about us (ArkVets)

We are a full-service General Practice with a full-service Urgent Care running side by side. We offer our clients a total GP experience with cutting edge tools to make the medicine easier. Our urgent care is that step away from not being a full emergency and allows us to help more pets that may not need the emergency type center. Our facilities are equipped with digital radiography, digital dental radiography, in-house labs, endoscopy, cold laser therapy, and CT (how would you like to be able to provide a dental CT on every patient?). We strive to provide staffing to make your days smoother (our goal is 3-4 techs per doctor). We’re focused on making sure our hospital has the right tools to allow our doctors the ability to provide excellent service and care.

Are you who we are looking for?

We believe that to work hard, you need to be able to rest hard, too! Our technicians are transitioning to a 3 x 12 shift patten with a 2 week rotation to ensure there is plenty of rest between 3 consecutive shifts with our awesome doctors!

Come work where technicians are an integral part of the entire patient visit. If you enjoy an exciting day, we provide the right candidate the opportunity to provide excellent care to a consistent clientele within our practice setting. The technician team is responsible for all things from history taking, administering medications as directed, dentistry, anesthesia and monitoring, surgical assisting, recovery, and discharges. Or perhaps you like a bit of no two days are alike. For those day-to-day change ups and challenges our Urgent Care service is for you. And you want both? Not a problem! We love flexibility (in fact it is a characteristic the ideal candidate should have) and strive to provide a balance to make the work day feel 10 minutes long!

Key Responsibilities

• Provide client education and address concerns for general practice veterinarians.
• Engage in client interactions, adhering to phone etiquette, and protocol guidelines.
• Mentor, coach, and train less experienced team members.
• Facilitate client-facing points during urgent situations, including physical and phone triage.
• Explain financial estimates to clients and use appropriate language to discuss finances, patient status, and treatment
• options.
• Conduct euthanasia conversations with clients, addressing decision-making, grief, and aftercare.
• Gather detailed patient histories, guide owners during appointments, and ensure timely room cycling.
• Exhibit expertise in veterinary abbreviations, medical math, and terminology.
• Prioritize safety for patients, staff, and equipment.
• Understand and respond to changes in patient vital signs.
• Perform medical procedures, including drawing blood, placing catheters, and administering medications.
• Utilize equipment such as radiology, dental radiology, ultrasound, fluid pumps, and CT machines.
• Assist and prep for various surgical procedures.
• Troubleshoot and operate anaesthesia machines.
• Conduct post-op care for patients.
• Understand and use dental equipment for procedures.
• Perform comprehensive triages.
• Recognize CPR or critical needs and communicate accordingly.
• Handle various urgent care cases such as pyometra, dystocia, blocked cats, respiratory distress, toxicities, heat stroke, and more.
• Use Vetspire system for scheduling, prescriptions, and record-keeping.
• Demonstrate proficiency in Smart Flow and navigate medical documents.
• Handle IDEXX and other lab equipment for testing and diagnostics.
• Manage hospital inventory, cleanliness, and care.
• Ensure safety protocols are followed for medication administration, including controlled substances.

• Veterinary medical background.
• Recent graduate of a CVT program or equivalent experience.
• Mastery in using a variety of practice management systems to be well rounded.
• Knowledge of hospital equipment including radiology, ultrasound, and lab equipment.
• Excellent communication skills, both written and verbal.
• Ability to deescalate situations and address client concerns effectively.
• Strong teamwork and mentoring capabilities.
• Advanced knowledge of veterinary medicine, procedures, and equipment.
• Capability to make decisions in unknown territories and escalate issues when needed.
• Ability to work with minimal oversight.
• Coordinate activities of other personnel and guide newer team members.
• Flexible work schedule, with availability to work some weekends and holidays
• Hours of availability between 8AM and 8PM
• Communication skills and great attitude

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive wages (determined by your experience level)
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for credentialed veterinary technicians