Order Entry Customer Service
Job Description
Job Description
Job Summary:
The Customer Order/Service Clerk will receive orders, requests for quotes, and lead times from customers. Respond to current orders for assistance with late order, receipts/invoices, other customer service issues.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
- Builds rapport with customers and works to ensure they receive excellent service.
- Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
- Provides pricing, delivery, and other order information to customers.
- Drafts purchase orders and invoices to submit to the accounting department.
- Maintains files of active orders and updates with changes to customer accounts or orders.
- As required, confirms credit status of customers with financial/credit department.
- Performs other related duties, as assigned.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to maintain good customer relations.
- Ability to type 40-50 words per minute.
- Proficient computer skills and ability to learn database and ordering systems.
Education and Experience:
- High school diploma or equivalent required.
- One year of experience in customer service or order processing required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Industrial Now is a parts & equipment supplier that does business in all 50 states based in Tucson.
Company Description
Industrial Now is a parts & equipment supplier that does business in all 50 states based in Tucson.
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