In Room Dining Server

Job Description

Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day : To take the order, deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction, and any other responsibility necessary by the supervising manager.

Work Performed:

• Setup room service trays and tables in anticipation of incoming orders.
• Take the room service order and /or retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments.
• Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check.
• Removal of trays and tables from guest floors and returning them to designated locations.
• Deliver amenities guest rooms and record on the log.
• Perform all assigned side-work to include replenishing condiments and restocking side stands.
• Folding napkins for all meal periods throughout the day to maintain an adequate supply.
• Check the minibars daily, restock the according to per par level and post the charges at the POS system.
• Maintain the Minibar Cart up to the resort standards.
• Perform any general cleaning tasks as assigned by supervisor or Manager.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Perform other duties and responsibilities as requested: e.g., special guests requests.
• Report to your supervisor before ending your work shift.
• All other projects assigned by management.

Supervision Exercised:

None

Supervision Received:

Food & beverage managers and supervisors

Responsibility & Authority:

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Complete knowledge of all menus & wine list.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to read, speak and write the English language in order to communicate with guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. on a continuous basis.
• Ability to operate beverage and toast equipment.
• Knowledge of resort layout.
• Work efficiently as a team.
• Observe all safety procedures during the execution of assigned duties.
• Must practice to 10-5-3 rule as policy.

Minimum Requirements:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred. Prior hospitality experience preferred. Must maintain a neat, clean and well-groomed appearance (specific standards available). Full flexibility to accommodate varying schedules to reflect the business needs of the hotel

Physical Requirements:

Lifting & carrying 45 pounds

40 % Standing

40 % Walking

20 % Bending & Lifting

Hearing and manual Dexterity.