Logistics Coordinator (Call Center)

Job Description

Job Description

Job Title: Logistics Coordinator (Call Center)

Job Description

Join a dynamic team as a Transportation Specialist where you will play a pivotal role in resolving driver and carrier issues related to daily freight movements. This position offers an exciting opportunity to make a significant impact on transportation partners and customers by ensuring timely shipment deliveries.

Responsibilities

• Provide outstanding carrier and driver experience in a contact center environment through research, problem-solving, and setting appropriate expectations.
• Work efficiently in a fast-paced environment and adhere to assigned schedules.
• Detect potential system failures in the pickup, transport, or delivery of customer loads.
• Make outbound calls to investigate potential or current failures discovered in the systems.
• Support workload surges and weather-related operations, including significant overtime during high-volume peaks.
• Utilize internal systems to collect data from multiple sources for daily, weekly, monthly, and quarterly reporting.
• Collaborate with cross-functional teams and communicate insights effectively across Transportation Operations Management, Amazon Freight Partners, and Fleet.
• Assist field teams with driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

• Call Center experience required, with the ability to make 50-60 calls per day.
• Strong aptitude for problem-solving in unscripted situations.
• Excellent critical thinking and de-escalation skills.
• Proficiency in using Microsoft Office and other computer systems.
• Experience in a performance-driven and metrics-driven role.
• Self-sufficiency and adaptability to changing rules and processes.

Additional Skills & Qualifications

• 1+ year of call center experience preferred.
• Experience in collections, insurance, claims, or investigations is advantageous.
• Background in logistics or transportation industry is desirable.
• Agility and openness to change in a fast-paced environment.

Work Environment

This is an onsite, in-office position with hours from 8:30am to 5:00pm MST, Monday through Friday, with opportunities for overtime on Saturday or Sunday. The role includes a comprehensive two-week training program consisting of one week of classroom training and one week of mentorship.

Job Type & Location

This is a Contract position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.