RECEPTIONIST

Job Description

Job Description

Description:

CAREERS AT DESERT HIGHLANDS GOLF CLUB/ASSOCIATION!

Explore all of the employment opportunities available at the premier residential golf community in Scottsdale, Arizona.

Desert Highlands is a private residential golf community that offers only the finest amenities and exceptional service to our exclusive members. Desert Highlands has been recognized as a Five-Star Platinum Club, ranked as #11 in the top 100 Golf Clubs, a Distinguished Emerald Club and one of America's Healthiest Clubs. Our employees are trained to be the finest, service-oriented employees in the Club industry. No matter the position, each employee represents the Club to Members and prospective Members. We are more than just an employer; we are a family serving a family.

Mission: We provide exceptional experiences that instill pride in our community.

Vision: Desert Highlands strives to be recognized as the finest member owned club community in the Nation.

Core Values: Respect, Heritage, Dynamic, Community, Excellence, & Integrity

Come join our Desert Highlands Family!

Job Description

Primary Purpose:

Operate telephone switchboard; relay messages to telephone stations; greet members and guests, take dining and conference room reservations, assist Membership Communications Manager with the distribution of all member mailings/publications. Maintain an efficient concierge service program. Maintain reservation books for dining and conference room.

Essential Functions:

· Operates telephone switchboard; answers the telephone; transfers calls to proper extensions; takes messages for members and staff.

· Greets members and guests. Directs prospective purchases, delivery personnel, and etc.

· Provide full service concierge department for outside activities, i.e., flowers, gifts, reservations, tickets, plays, etc. Assist in telephone training.

· Ensure the overall cleanliness of the reception area.

· Assist with copying printing and mailing of all member flyers, publicity for member activities and special events.

· Maintain reservation books for dining and conference room.

· Produce reservation sign-up sheets for all events.

· Miscellaneous typing projects and assistance with monthly mailings of statements to members.

· Take members’ “To-Go Orders”.

· Provides change to members and guests upon request.

· Sorts and distributes incoming mail.

· Maintains supply of club information for members.

· Fulfills guests’ requests (i.e. places phone calls, holds letters or packages, etc.)

· Performs on or off-site errands.

· Performs general office work such as word processing, filing, and operating copy and fax machines.

· Works on special projects as assigned.

· Maintains supply inventories for the reception area.

· Reports unauthorized people in Club facility or around facility to management.

Requirements:

• High School Diploma or General Education Degree (GED); or one year related experience and/or training.
• Excellent telephone skills. This job is to be performed at the Receptionist/Front Desk and the incumbent will be expected to be in this work area on a consistent basis during the workday.
• Reliable and predictable attendance.
• Present a positive, professional image.
• Must be self-motivated and customer service oriented.
• Strong interpersonal as well as written and oral communication skills.
• Proficiency in using Microsoft Office Word, Excel, Outlook, Publisher and PowerPoint and database programs.
• Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier.
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

Physical Demands & Work Environment:

• Position is in busy, non-smoking clubhouse in a private residential community in N. Scottsdale.
• Must be able to frequently sit, stand, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, crawl, and walk.
• Ability to lift up to 50 lbs., and to lift overhead and push/pull, move lighter objects