Front Desk Coordinator

Join The Glowbar Team

Skincare should be simple, effective, and fit into real lifeand that's exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we've grown fast, with locations across the Northeast and more on the way. We're a people-first brand on a mission to help everyone feel confident in their skinand we're just getting started.

About The Role

The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.

A Peek Into Your Day

Arrive before the start of each and every shift

Working specific AM or PM shifts to cover the front desk at all times

Check clients in and out

Manage the waitlist

Rebook clients immediately post service

Manage phones, email, text

Manage appointments that need to be cancelled or adjusted

Laundry, towel service

Studio cleaning and organization

Field marketing support inside and out of studio

Selling memberships and packages

How We Measure Success

Membership Conversion

Studio's NPS

If All This Sounds Great, These Are Things That Are Required To Join:

Who We're Looking For:

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service

Passion for hospitality and servicing customers

Flexible schedule: weekends, holidays, and varied weekday shifts

Full-Time: 5 days open availability (including both weekend days)

Part-Time: 3 days open availability (including one weekend day)

Weekend Only: Saturday & Sunday availability every week

Knowledge of salon/spa standards, policies, and procedures

Forward-thinking problem solver with compassion for clients

Enthusiasm for beauty, skincare, and continuous learning

Working Conditions:

At Glowbar, our studios are active, client-focused environments and we want you to know what's involved behind the scenes. Here's what you can expect physically in this role:

Frequent standing, walking, and movement throughout the entire shift

Bending, reaching, twisting, and lifting (up to 15 pounds) including merchandise, laundry, and back-of-house supplies

Climbing up and down stairs during shift operations

Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)

Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas

Performing operational tasks such as restocking, organizing supplies, and light cleaning

Required to work weekends, evenings and holiday to support our client demand

Your Glow Package Includes:

Bonus eligible

Medical, dental & vision insurance (FT Only- mostly covered by Glowbar)

Disability, accident, critical illness & life insurance

Employee Assistance Program (EAP) for mental wellness

Paid Time Off(FT Only), Sick Leave, and Holidays

Reliable schedules that respect your time

Annual Glowbar Membership + 2 guest passes

Employee discounts on skincare products + Friends and family discounts

Commuter benefits

Referral bonuses for bringing new glow-getters to the team

Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable.