Account Manager

Account Manager

Position: Account Manager
Location: Phoenix, Arizona
Status: Exempt
Compensation: Competitive salary & official title (DOE), Health, Dental, Vision insurance, 3 weeks PTO, generous paid holiday schedule, hybrid work schedule with WFH Fridays, matching 401-k (after one year of service).
Education: BS in Marketing, Advertising or related field, 3+ years’ experience in client facing role in agency or client environment, with digital/interactive/integrated marketing experience is a must.

PRIMARY ROLE:

As an Account Manager, you have the proven expertise in all account management responsibilities and are focused on providing thoughtful leadership for assigned accounts, ensuring overarching client needs are being met. This position requires impeccable communication, high attention to detail, exceptional organizational skills, and effective time management. You are the liaison between the client and the internal teams of media strategists, designers, and developers, so your timeliness, responsiveness, flexibility, and accountability make you a rock star.

KEY RESPONSIBILITIES:

• Build strong & trustworthy client relationships with assigned client portfolio
• Oversee and manage all aspects of assigned Client’s engagement with Defero
• Maintain a broad knowledge of all aspects digital marketing including SEO, paid media, website development, email marketing, social media, analytics & tracking, & brand and creative development
• Run the plays for Client’s marketing strategy and evaluate Defero’s performance against outlined goals & objectives
• Identify clear marketing KPIs and work with internal teams to develop the best strategic approach to accomplish Client goals
• Attend client meetings & calls as leading member of the client services team
• Drive new business growth with in assigned accounts by identify additional revenue generating opportunities
• Create appropriate and applicable internal & external documentation (instructional documents, proposals, SOWs, forecast reports, etc.)
• Work with clients, Ecosystem partners and internal teams in a professional and timely manner
• Demonstrate the ability to multitask and manage multiple clients and multiple projects
• Exhibit the desire to continuously increase knowledge of the digital landscape through self-education, research and development
• Exemplify accountability; have desire to take responsibility for yourself, your team, and the company

NECESSARY SKILLS:

• Exceptional verbal and written communication skills and attention to detail
• Ability to dissect client’s challenges and communicate them to internal teams with actionable next steps
• Working knowledge of digital marketing (SEO, paid media, website development, email marketing, analytics & tracking, etc.)
• Wicked-awesome organizational skills
• Strong time and project management skills
• Excellent presentation skills with the ability to command a room
• Ability to read an audience and reshape a conversation on the fly
• Demonstrate strong initiative; a self-starter who proactively seeks out improvement opportunities
• Illustrate a strong desire to work as part of a team
• Previous agency experience preferred