Client Success Specialist

Job Description

Job Description

JOB ID: 81516

Position: 4 Month Contract with extension or potential to go permanent with a Global Leader in HR Solutions

Location: Tempe (Hybrid - 3 Days Onsite, 2 Days Remote)

Summary:

.The position is integral in maintaining high levels of client satisfaction by addressing employer-level payroll concerns with a focus on efficiency, accuracy, and client education.

Key Responsibilities:

• Primary Client Liaison:
• Act as the main point of contact for employer-level payroll concerns.
• Address client inquiries regarding payroll processing, tax compliance, and system navigation.
• Maintain a strong rapport with clients through consistent communication via phone, email, and chat.

Client Education & Support:

• Offer proactive payroll solutions to improve client satisfaction and retention.
• Educate clients on system functionalities, payroll regulations, and operational efficiencies.
• Assist clients in leveraging technology for payroll automation and compliance reporting.
• Performance & Efficiency:
• Work in a fast-paced, structured environment with a focus on key performance metrics such as response time, resolution rate, and client satisfaction scores.
• Maintain accurate documentation of client interactions and issue resolutions in the CRM system.

Qualifications:

• Experience & Skills:
• Previous client service experience, preferably in payroll, HR, or financial services.
• Strong problem-solving skills to diagnose and resolve payroll issues efficiently.
• Excellent communication skills (written and verbal) to interact with clients and internal teams effectively.
• Organizational skills to manage multiple client accounts and deadlines.
• Ability to work independently while collaborating within a team-oriented environment.
• Technical Proficiency:
• Familiarity with payroll software and HRIS systems is a plus.
• Basic knowledge of payroll regulations and compliance requirements.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and customer support tools.

Why Join?

• Opportunity to work with a globally recognized leader in HR solutions.
• Hybrid work model for a balanced work-life experience.
• Career growth potential within a structured, client-focused environment.
• Hands-on experience in payroll compliance, problem-solving, and client relationship management.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.