Senior Program Manager

Job Description

Job Description

MUST HAVE AUDIO VISUAL INTEGRATION, PROJECT MANAGEMENT, AND PROGRAM MANAGEMENT EXPERIENCE!

Job Summary:

Customer 1 is looking for a single point of contact for account management and program
reporting. Essentially, one contact who has knowledge of the workings of the program,
spanning across various functions. Some functions will have dedicated teams and team
leaders/managers to execute on those functions, while some functions will be the primary
responsibility of the program director. Ultimately, the expectation of the EPD is two-fold;
Program operations oversight and Account management. Ensure the program is running
smoothly and the account revenue is secure and growing.
The EPD will report directly to the CBO and is expected to work directly with the CEO, COO,
and various team leaders within the enterprise program structure. While the EPD does not
have any direct reports, they will be accountable to the success of the program and to
escalate issues which threaten the program success to the executive leadership team. The
program team members and leaders will need to work with the EPD and take direction or
adjust processes when needed.
The EPD has a similar role within the AV program as the CBO does with the business itself.
The CBO works across departments to ensure business processes are working across all
departments and has oversight and visibility across all company functional areas . The EPD
has that same responsibility of providing a holistic view over the entire program to ensure
all business processes are supporting each other and the success of the program. The EPD
relies on each functional area to perform their job duties to support the program without
the EPD being required in “day to day” operations, such as proposal and quote reviews,
individual project meetings, project design meetings, or service calls.

Summary of Accountabilities:

The functional areas are as follows:
Primary EPD Accountabilities

• Primary contact for enterprise client primary stakeholders.
• Build working relationships with various domestic and international site stakeholders.
• Build working relationships and setting expectations with global subcontractor integrator partners.
• Weekly program reporting to UCAV primary stakeholders during steering meetings.
• Continuous improvement across all areas of the program working directly with all functional areas.
• Focus on data collection through standardized processes allowing quick access to various reports and requests for information, reducing strain on the program staff. Tracking various metrics and KPI’s across the program.
• Executive reporting on program health and risk management to L3AV leadership.
• Oversight over the success of the program with a consistent focus on
• customer service, program profitability, and quality management.
• Ability to identify challenges and issues across all the functional areas listed below. Work with team members and managers directly to improve program
• and keep executive leadership informed and engaged when necessary.

Engineering functions led by solution architects, enterprise program specialists,
and a technical account manager (TAM).

• Solution engineering and quoting – ROM and proposal through to project approval.
• Technology standards management, new technology R&D.
• Document and process controls.
• Key vendor management and relationships.

Project engineering functions led by production engineering team, programmers,
and field engineering.

• Project drafting and documentation.
• Document and process controls.
• Device configuration and commissioning process documentation and
• management.
• Programming standards management for DSP and control systems.
• Design, configuration, programming, commissioning, and testing on all projects.

Project lifecycle management led by a team of project managers, project coordinators, and PMO leadership.

• AV Project initiation, management, stakeholder management, and all other required parts of deploying and closing successful projects.
• Communication and reporting on project status, health, risks.

Post-installation service and support led by a customer support team and manager.

• T ier 2 support requests from client support team for escalations.
• Manufacturer service/support contract management.
• Feedback to program on areas of concern/improvement to improve system stability and reduce service calls

Qualifications:

• Proven experience in a similar role, preferably in audio visual project related experience
• 5 Project management experience preferred
• Program management experience required
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills and the ability to coordinate with multiple departments.
• Reliable and punctual with a strong work ethic.

Experience Requirements:

• 5 years Project Management
• Program Management
• 10 years of audio-visual systems experience

Training\Certification\Education Requirements:

• Bachelor's degree in a related field, or comparable combination of education and/or relative experience
• Industry certifications are preferred.

Abilities Required:

• The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
• This job description in no way states or implies that these are the only duties to be performed by this employee.
• He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.
• Conduct oneself when on customer property with the utmost professionalism and demonstrate an awareness of the sensitive nature of that work environment.
• Positive and effective interaction with internal and external customers.

Disclaimer:

The above statements are intended to describe the general nature and level of work

being performed by people assigned to this classification. They are not to be construed

as an exhaustive list of all responsibilities, duties, and skills required of personnel so

classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.

Level 3 Audiovisual is an equal opportunity employer. All applicants will be considered for

employment without attention to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran, or disability status

Our Company provides audio visual equipment sales, system design, integration, and service. We welcome those who are passionate about helping others with their audiovisual needs. We’re looking for dedicated team members who know that the key to success is to never stop learning. We’re a huge advocate of training and continuing education. Our company supports all efforts that help our team members be the best they can be!

Company Description

Our Company provides audio visual equipment sales, system design, integration, and service. We welcome those who are passionate about helping others with their audiovisual needs. We’re looking for dedicated team members who know that the key to success is to never stop learning. We’re a huge advocate of training and continuing education. Our company supports all efforts that help our team members be the best they can be!