**This position is in Burbank CA**
Job Title: Phone Agent
Hours: Monday through Friday, 8:00 AM-5:30 PM
Address: (100% On-Site Position) Burbank, CA
Job Duties:
- Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.
- Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.
- Anticipates our customers/caller's needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.
- Utilizes standardized processes, tools, also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues.
- Maintain patient confidentiality so that HIPAA compliance is always observed.
- Process member's demographic updates.
- Ability to work independently in the resolution of telephonic issues.
- Handles designated assignments and prioritize work to maintain workflow.
- Performs fax functions as needed.
- Ensures written and verbal communication with all levels of management, staff, vendors, and property management or accurate and with good grammar.
- Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.
Must Have:
- Minimum two (2) years of customer service and public relations experience in a medical setting.
- High School Diploma or equivalent is required.
- Ability to deal responsibly with matters of a confidential nature.
- Ability to multi-task and meet deadlines in a high stress environment.
- Must have excellent communication skills, both verbal and written.
- Ability to read, write and understand the English language.
- Pleasant telephone manner as well as telephone etiquette
Job Type & Location
This is a Contract to Hire position based out of Glendale, CA.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Glendale,CA.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.