Patient Experience Coordinator - Scottsdale Private Practice

Job Description

Job Description

Patient Experience Coordinator– Be the Heartbeat of the Practice!

Do you thrive in a fast-paced environment where making others feel seen, heard, and cared for is just part of your DNA? Are you ready to join a growth-minded dental practice where your talents don’t just matter—they shine ?

At Alpers Family and Cosmetic Dentistry, we believe the right person in the right role can elevate everything. That’s why we’re looking for more than just a treatment coordinator—we’re looking for someone who lights up when connecting with others, thrives on organization, and loves being part of a high-trust, high-performance culture.

If that’s you, then stop scrolling. This could be the next big move in your career!

About Us

We’re a growing private dental practice just north of Old Town Scottsdale—where cutting-edge care meets a team that truly enjoys working together.

Our environment is built on:

• No-drama team dynamics
• Ownership over roles
• A growth mindset
• Unmatched patient experience

We’re serious about making every patient feel like a VIP—every interaction with them, including the very first phone call, is a chance to make a difference. Now, we’re on the lookout for a Treatment/Patient Care Coordinator who can bring both warmth and sharp organization to the front of the house. If you’re someone who thrives on connection and keeps the details dialed in, we’d love to meet you.

Your Role: The Experience Multiplier

As Treatment & Patient Care Coordinator, you’ll be both the welcoming front line of the practice.

• Be the first and best impression—on the phone and in person
• Problem-solve like a pro when things get busy or messy
• Translate treatment plans into clear, confident conversations
• Execute systems and SOPs to keep the practice humming
• Work closely with the dentist and team to align with the bigger vision
• Keep the schedule flowing (even on those tricky days)

What You Bring

• High-energy, outgoing, and naturally wired to connect with others
• Confident multitasker who thrives in fast-paced environments
• Independent and self-starting—no hand-holding needed
• Great under pressure, resilient, and cool-headed
• Communicates with clarity, kindness, and professionalism
• Obsessed with follow-through and execution
• Open-minded and adaptable (super rigid folks won’t thrive here)

Experience & Skills

• 2+ years of working in a dental practice
• Strong organizational and tech skills
• Ability to bring energy to the team and inspire others to step up

What Success Looks Like

• Elevated patient experience (from “just fine” to raving fan )
• Executed systems that support growth—not chaos
• A team that feels supported and energized because you bring consistency, clarity, and care to every interaction
• KPIs that aren’t just tracked—but improved, together
• New patient conversions and scheduled treatment—because of your ability to connect with, follow-up with and care for our patients
• A culture where people want to stay, learn, and do their best—because working alongside you makes the day better

Perks & Benefits

• PTO that you’ll actually take
• Paid holidays
• 401K with matching
• Health insurance
• Performance-based bonuses
• Ongoing CE and professional development
• Family discounts on care
• Coffee, birthdays, wins—and regular reasons to celebrate