Bilingual (Spanish) Telehealth CDCES
- Provide diabetes education support to patients with the goal of improving adherence and health outcomes
- Quickly establish rapport and therapeutic alliances via phone with a diverse population of patients
- Produce behavior change among patients using motivational interviewing techniques.
- Present online webinars
- Consistently meet call metrics while also meeting quality requirements
- Other duties as assigned
- Must have a current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE)
- Must be fluent in Spanish.
- Proven experience utilizing motivational interviewing to provide positive behavior change
- Demonstrated ability to receive constructive feedback and then incorporate it into patient calls to drive performance
- Must have a home office for private patient conversation along with high-speed internet
- Able to work independently and manage time efficiently
- Must be comfortable utilizing advanced technology (Electronic Medical Records, Microsoft Office, scripting applications, device data, etc.)
- Demonstrated ability to recognize patient needs and adapt communication techniques to best serve a diverse patient population
- Must have a flexible schedule and be able to commit to a minimum of 20 hours per week to accommodate patients
- Cannot hold full-time employment elsewhere.
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