Director of Remarketing Upstream Operations

Job Description

Job Description

Stellantis Financial Services (SFS) is the captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Director of Remarketing Upstream Operations is responsible for leading the strategic development and execution of end-of-lease and upstream remarketing activities across Stellantis Financial Services’s portfolio, including retail, lease, company-owned, and Stellantis-owned vehicles. This role oversees the operational roadmap for the Dash Online Channel (DOC), ensuring seamless customer and dealer experiences while maximizing vehicle value recovery and supporting OEM brand objectives. With a focus on innovation, analytics, and execution, this position plays a critical role in shaping the future of upstream used vehicle operations.

Essential Duties and Responsibilities:

• Provide strategic oversight of end-of-lease operations and upstream remarketing channels, ensuring alignment with OEM and SFS objectives for customer retention, brand loyalty, and portfolio optimization.
• Lead the development and execution of the DOC operational roadmap, including vehicle intake, inspection, logistics, and online sales strategies that drive efficiency and profitability.
• Collaborate with internal departments and external partners (inspection vendors, marshalling yards, online platforms) to streamline processes and integrate emerging technologies.
• Oversee pricing strategies, channel selection, and vehicle distribution models to optimize remarketing outcomes and support data-driven decision-making.
• Ensure governance, compliance, and operational discipline across upstream channels by embedding policies, procedures, and industry best practices.
• Cultivate strategic relationships with dealers, OEM stakeholders, and technology providers to strengthen upstream remarketing capabilities and execution.
• Establish performance goals and accountability for upstream remarketing teams, including direct leadership of an Associate Director and cross-functional vendor partnerships.
• Other duties as assigned.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Candidate will have ten (10+) or more years of relevant experience in remarketing venues
• Experience in a captive environment and/or in an environment liquidating a larger number of lease vehicles preferred
• Candidate must have experience in developing strategic vision in a high-volume remarketing environment

Education:

• Bachelor’s degree required. Relevant directly related experience will be considered.

Skills Required:

• In-depth knowledge of Auto Finance, processes, procedures, regulations, and guidelines.
• Familiar with technologies like MS Office, Visio, Miro or similar process mapping software.
• Proven experience in applying process engineering discipline including metrics driven analyses and recommendations, and process KPIs.
• Strong analytical and problem-solving skills.
• Ability to operate in ambiguity
• Excellent interpersonal, written and oral communication skills.
• Strong customer service and leadership skills.
• Excellent attention to detail and ability to document information accurately.
• Proven ability to manage difficult or sensitive situations with professionalism and tact.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX, Houston, TX, Atlanta, GA, Auburn Hills, MI, or Phoenix, AZ.

Qualifications Preferred:

• Experience building relationships with dealership principles, pre-owned managers, and representatives a plus.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.