IT Support Technician (School Systems & User Support)

IT Support Technician (School Systems & User Support)

Location: Tempe, Arizona

Type: Full-Time | On-Site with Limited Travel Within Arizona

About Pinnacle Charter Schools

Pinnacle Charter Schools, operated by MGRM Pinnacle, is a Cognia-accredited network of alternative charter schools serving students across Arizona since 1995.

Our schools operate a hybrid model combining online learning with physical support sites across the state. Students work through personalized learning programs while staff rely on stable and well-managed technology systems to support instruction, advising, enrollment, and operations.

As a smaller organization, our team values reliability, ownership, and practical problem-solving. Technology plays a critical role in supporting both staff and students, and this role is essential to keeping those systems running smoothly.

Position Overview:

Pinnacle Charter Schools is seeking a hands-on IT Support Technician to support staff and systems across our school network.

This role combines end-user support, device management, and basic infrastructure support within a small IT environment. The technician will serve as a primary support resource for staff while helping maintain reliable systems used across our campuses and administrative offices.

Our technology environment primarily supports teachers, administrators, and school staff working in a hybrid learning model. Much of the work involves troubleshooting day-to-day issues, maintaining devices, and ensuring that core systems remain stable and accessible.

Candidates who have previously supported schools, educational institutions, or small multi-site organizations often find this environment to be a strong fit.

Key Responsibilities:

End-User Support:

• Serve as a primary point of contact for IT support requests from staff
• Troubleshoot hardware, software, network, and peripheral issues
• Provide support in person, remotely, and through helpdesk systems
• Communicate clearly with non-technical users regarding issue status and resolution
• Maintain accurate documentation of support tickets and resolutions

Device Deployment & Maintenance:

• Configure and deploy Windows desktops and laptops
• Image devices for staff deployment
• Maintain system updates and device performance
• Support installation and maintenance of printers and peripherals

Systems Administration Support:

• Assist with Microsoft 365 account management and user access
• Support Remote Desktop / RDWeb environments
• Assist with the management of cloud-based services
• Troubleshoot network connectivity issues

IT Operations

• Maintain an accurate inventory of IT assets across school sites
• Provision and de-provision employee access to IT systems
• Maintain internal IT documentation and troubleshooting guides
• Identify recurring issues and recommend improvements to systems or processes

Site Support:

• Provide occasional support visits to other school sites within Arizona
• Assist with device setup, troubleshooting, and equipment deployment at campuses

Required Qualifications:

• Associate degree in Information Technology or equivalent technical training
• 3+ years of hands-on IT support experience
• Experience supporting Windows 10/11 environments
• Experience supporting Microsoft 365 applications and user accounts
• Strong troubleshooting skills for desktop hardware, software, and peripherals
• Ability to communicate technical information clearly to non-technical users
• Strong documentation and problem-solving skills
• Must reside in Arizona
• Valid Arizona driver’s license or the ability to obtain one

Preferred Qualifications:

• Experience supporting educational institutions or school environments
• Experience supporting small organizations or multi-site environments
• Familiarity with Remote Desktop Services / RDWeb
• Experience supporting VOIP phone systems
• Familiarity with AWS or cloud-hosted services
• Experience supporting Chromebook devices
• A+, Network+, MCP, or similar certifications

Physical Requirements:

This role may require:

• Lifting or carrying equipment up to 25 pounds
• Standing or walking while installing or configuring equipment
• Occasional travel to school sites within Arizona

About MGRM Pinnacle:

MGRM Pinnacle, Inc. is an educational technology company providing end-to-end software platforms, solutions, and services supporting educational institutions from K–12 through higher education.

MGRM Pinnacle, Inc. is an educational technology company that provides comprehensive end-to-end software products, solutions, and services, supporting the entire educational domain from pre-K to university on a single integrated platform.