Communications Operator (Full-Time) - Arizona Biltmore
- Answer calls originating from external and internal sources.
- Direct caller to appropriate extension or room. Verify last name of guest for all room calls.
- Assist guests with directions or other required information.
- Communicate to callers in a clear and concise manner. Communicate messages using proper grammar and spelling. Verify names and telephone numbers.
- Direct hotel staff to assist guests, upon request.
- Properly handle all incoming urgent matters or emergencies for the guests and hotel.
- Work with hotel management and/or security in order to calmly direct appropriate action.
- Appropriately document all emergencies.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
- Prior customer service experience, required
- Experience with handling cash, preferred
- Prior luxury hotel experience, preferred
- Prior Front Desk experience, preferred
- Excellent communication skills
- Great at anticipating needs
- Works well independently and as a team
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