Field Service Technician

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work In Omaha award, a testament to our commitment to excellence and exceptional culture! With 390+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

The Field Service Technician will provide high-level technical support to clinics by diagnosing, troubleshooting, and repairing sophisticated laser equipment to ensure optimal performance and minimal downtime. Conduct preventive maintenance, calibration, and compliance testing. Maintain accurate service records and manage inventory of tools and parts. Deliver exceptional customer service while adhering to safety standards, supporting continuous improvement through documentation and training, and representing the company as a brand ambassador during on-site visits. Serve as a trusted subject matter expert (SME) and frontline liaison to ensure clinic satisfaction and operational continuity.

Status: Full-time | Salaried

Location: 100% Travel

Responsibilities:

• Advanced Equipment Repairs & Maintenance: Perform complex inspections, troubleshooting, and repairs on electrical, mechanical, high-voltage, and laser systems to minimize downtime. Independently diagnose multifactorial issues in the field and implement efficient, long-term solutions. Conduct ongoing preventive maintenance and recommend proactive upgrades to extend equipment lifecycle.
• On-Site Customer Diagnostics & Support: Serve as the primary technical contact during on-site visits, providing professional, courteous service under pressure. Deliver white-glove support and educate clinic staff on equipment usage and best practices during service visits. Act as an escalation point for critical issues requiring expert-level intervention.
• Calibration, Testing & Regulatory Compliance: Perform detailed calibrations, verification, and compliance testing to ensure adherence to FDA and internal safety standards. Prepare audit-ready documentation and maintain inspection-readiness of all serviced equipment.
• Field Autonomy & Problem-Solving: Operate with a high level of independence, managing service routes, prioritizing urgent requests, and adapting to unplanned travel or after-hours work. Utilize advanced judgment to balance technical, safety, and business priorities in the field without direct supervision.
• Documentation, CRM & Reporting: Maintain real-time, accurate service logs and inventory updates in Salesforce and/or ERP systems. Create detailed post-service reports and trend data to inform engineering, quality, and operations teams of recurring issues.
• Tool, Part & Asset Management: Oversee the care, usage, and replenishment of all field tools, parts, and equipment while minimizing loss or downtime. Manage shipping and logistics for parts replacements and returns in collaboration with supply chain partners.
• Travel & Time Management: Travel extensively (100% Monday–Friday) with high flexibility to respond to urgent or weekend service needs. Navigate changing schedules and varying geographic demands, ensuring timely and consistent service delivery.
• Safety, Risk Mitigation & Compliance: Identify and mitigate safety risks related to equipment servicing, electrical components, and clinic environments. Uphold OSHA and other regulatory standards while adhering to company safety protocols and documentation requirements.
• Brand Representation & Clinic Relationships: Represent the brand professionally at all times while fostering strong clinic relationships and promoting customer retention. Capture clinic feedback and communicate service trends or product improvement opportunities to internal teams.
• Mentorship & Knowledge Sharing: Support onboarding and training of new technicians through field mentoring or job-shadowing programs. Contribute to service manuals, knowledge base articles, and internal wikis to support team scalability.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Qualifications:

• High school diploma or equivalent (e.g., GED) required
• Minimum of three years of mechanical, electrical, or biomedical field service experience required
• Expertise in troubleshooting high-voltage and Class 4 laser systems preferred
• Proficiency with diagnostic tools, schematics, and CRM systems such as Salesforce required
• Experience with ERP and inventory tracking systems preferred
• High attention to detail, excellent time management, and ability to work independently in high-pressure situations required
• Strong communication and interpersonal skills; capable of handling sensitive clinic environments with professionalism required
• Willingness to travel 100% of the time, including some weekends and after-hours required
• Valid driver’s license and eligibility to rent vehicles from major providers required
• Residence within 60 minutes of a major U.S. airport required

Benefits Include:

• Medical, dental, vision, disability and life insurance with in 30 days
• Paid time off starting immediately
• 7 paid holidays that we are closed
• $50 cell phone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Employees and their spouse or legal partner receive free laser hair removal services

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer