Desktop Support Representative

The future you want is within reach.

 

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.

 

We're also looking at what's next for you and how we can help you build a career you're proud of. 

 

Here's how a(n) Desktop Support Representative for our Civil District office contributes to our team:

Responsibilities

• Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training.
• Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies.
• Actively seeks out issues, problems, and opportunities, and creates solutions.
• Build working relationships with projects and district teams.
• Solicits feedback Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
• Assists other team members with technical issues.
• Provides implementation support on corporate and regional initiatives. from operational project teams to identify innovations, challenges, and issues.
• District jobsite setup and turndown for various technologies and infrastructure, including remote support.
• Provide technical support and training to aid users with the use of construction technology applications.
• Resolve user-reported problems using available tools and following procedures and policies for handling support cases.
• Creates and delivers technical training and other knowledge resources.
• Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation and responds to issues.
• Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
• Assists other team members with technical issues.
• Provides implementation support on corporate and regional initiatives.

Qualifications

• High school diploma or equivalent required.
• 5 years of progressive experience in a related field.
• Bachelor’s or Associate’s degree in computer technology or a related discipline. Ability to travel for remote job setups.
• Knowledge of O365 products
• A basic understanding of networking standards
• Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
• Intermediate problem-solving and troubleshooting skills.
• Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
• Results-oriented and able to drive deadlines.
• Knowledge of change management methodologies an asset.
• Ability to establish and maintain effective stakeholder relationships.
• Proactive attitude with a willingness to learn and adapt to new technologies and processes.
• Ability to lift up to 40 lbs.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Should you require an accommodation during the application process, please contact us at [email protected] with the position and location you are interested in.

Together, we can build success and a better future. Let’s get started!

 

Employee Status:  Regular Full-Time

Company:  PCL Construction Enterprises, Inc. 

Primary Location:  Phoenix, Arizona 

Job:  Desktop Support Representative

Requisition : 8604